What makes a great welcome experience for you? We’re conducting user research to understand how to design the best museum welcome experience. As a thank you for your time we’re offering a £40 Love2Shop voucher Fill in this survey if you’re interested smartsurvey.co.uk/s/YT2UF8/

Happy to talk to anyone who is interested in these roles. Before I get lots of messages, no, I'm not leaving Snook but I do plan to retire in a few years and want to see Snook set up for a successful future before I do that.

Morning! Bright and early at #SDinGov today. Come say hi and ask me any questions about the roles we're currently looking to fill Snook wearesnook.com/jobs/

Too busy catching up with people to tweet updates but loving #SDinGov today and hearing about some amazing work. Highlight so far DWP Digital talking about developing online Bereavement Payment Service during Covid. Exemplary user research approach

Such care-full research approaches - loved this!

Totally agree!

Very interesting hearing about HM Revenue & Customs UCD team developed mindsets as replacement for personas #SDinGov Some alignment and some key differences from our debates and exploratory session Snook earlier this week.

Being comfortable with complexity is one of design's superpowers. Sophie Dennis summing up What now? What next? for Service design #SDinGov

Embedding Design and digital in government in the way we are talking about is quite a radical political act. Great focus on how we do inclusion and address inequity by Sophie Dennis in #SDinGov summing up.

Show and Tell Snook today. Great to hear more about the project exploring school-age childcare needs in rural and remote areas for Scottish Government gov.scot/publications/a…

Bit of nostalgia listening to @brightkaos presenting to Service Design Network about Exit Strategies and Unhappy paths - retiring services. Always so insightful

Delighted to be able to attend ImaginationLancaster #adaptingtogether symposium today. Even better that I could cycle here and it isn't raining!

A great afternoon hearing about all of the projects using #outnav to evaluate the outcomes of their work Penumbra Mental Health Whaleart TEC Scotland @matter_of_focus

Shout out to Snook Senior Service Designer Liv Holbrook for her incredibly insightful contributions as a speaker today at the #WorldUsabilityDay Estonia 2022 conference centred on the theme of ‘Our Health’💭👏

So much short course goodness heading your way in 2023. The Snook team have been incredibly busy creating some amazing new courses. #design #contentDesign #designCourse #education #designEd

Après la prière d’ouverture de SE Angeline Ndayishimiye Ndayubaha, la première journée de la Prière Nationale d’Action de Grâce a été marquée par une prédication et un message de SE Evariste #Ndayishimiye qui a appelé ses compatriotes à renoncer aux iniquités et à construire un #Burundi prospère

📢 New course klaxon 📢 Analysing User Research Data | Learn how to analyse qualitative data on user research projects and create high-quality insights that your team can act on....in March with the Snook User Research team wearesnook.com/trainings/anal… #Research #UserResearch

The ever popular Journey Mapping & Service Blueprinting sails again, back by popular demand and already selling fast... wearesnook.com/trainings/user… #ServiceDesign #Mapping #ServiceBlueprint #DesignCourse #LearnByDoing

My thanks too!

Interesting this recent article explores the benefits of sabbaticals. I am currently in this space and certainly hope I can experience some of the positives here! hbr.org/2023/02/resear…