Everyone talks about the ITIL framework, companies look for people with ITIL knowledge and certifications. Incident Management is one of the core processes of ITIL 4. This guide is the gateway to the framework: unthread.io/blog/itil-inci…

How Lemonade is Automating 40% of Their Internal Tickets: We're so excited to share the story of Lemonade, one of our longest running closest design partners, and talk about how they're using Unthread to automate their internal tickets. unthread.io/blog/case-stud…

Really excited to be working with you and the community to build out Discord and Telegram support bots with Unthread!

Love to see such great new developments in the chat support space being open-sourced and available to all!