In 2025, recognize your worth, trust your capabilities, and ask yourself: What would Caitlin Clark do? #WomenInLeadership #CareerAdvice #OwnYourValue forbes.com/sites/joanmich…

Creativity & technology can coexist. Deloitte's Perrine Masset shares how brands can use tech to enhance, not stifle, creativity—focusing on meaningful #CustomerEngagement for innovation. Balance is key, but #CX is only limited by our imagination! cxnetwork.com/cx-experience/…

Could you tell the difference between AI & a real person? Research shows making AI too human-like can lead to unrealistic expectations and customer discomfort. The key is highlighting the human input behind #AI if #consumertrust is to remain top priority. hbr.org/2025/01/resear…

Amber Cabral’s journey to embracing baldness is about more than hair—it’s about identity, courage, & defying lookism. Beauty & professionalism aren’t defined by the length of our follicles but by the strength of our skills. #DEI fastcompany.com/91242674/how-s…

Women’s advancement is at risk as #DEI initiatives face backlash. With women outnumbered 5:1 in senior leadership (worse for women of color), for those of us in #leadership setting an example is key. Be the change you want to see. linkedin.com/posts/mita-mal…

Mindset goes a long way in uncertain times. Even small acts of kindness show humanity’s #resilience & compassion. With creativity & care, we can shape a better reality. And it can begin in the most unlikely of places… #GrowthMindset theguardian.com/lifeandstyle/2…

Here's an interesting #CX question: why do high-quality products sometimes get lower ratings? New research shows experienced reviewers expect more, rating top-tier items more harshly. Could rating the raters even the odds? #ConsumerInsights hbr.org/2025/01/resear…

In a world of generic messages, the “cut and paste” approach to customer engagement is outdated. #Personalization is key. By leveraging #AI & contextual data, brands can create meaningful, lasting connections. It's not a luxury—it’s a necessity. #CX cxnetwork.com/customer-loyal…

#AI isn't just about efficiency. To elevate #CX, we must see AI as a creative partner, not just a tool. By shifting from linear thinking to exploration, we can unlock new ways to foster loyalty & engagement. Those who embrace it will lead. hbr.org/2024/11/train-…

Could you give up sugar for 66 days? At first, it seems impossible, even lip balm feels sweet. But then, things shift. Taste buds recalibrate, energy stabilizes, and a new normal emerges. If you could challenge a habit, what would it be? #Mindset theguardian.com/lifeandstyle/2…

Lorna Erickson is putting companies on notice for the lack of #salary transparency, asking the question: What if candidates played dodgeball too? Working women know this game all too well. Asking for what you want shouldn't come with a 'difficult' label. linkedin.com/posts/lornaeri…

A recent energy sector study challenged the balance of human touch & convenience in #omnichannel #CX. While #AI boosts efficiency, customers still crave support for high-stakes issues. It’s about mastering the channels that matter to the consumer first. cxnetwork.com/omnichannel/ar…

Customer experience isn’t just about industry competition—it’s about meeting expectations shaped by the best experiences customers have had anywhere. The best #CX feels effortless, intuitive & drives human connection. #DigitalTransformation cxnetwork.com/cx-experience/…

A sabbatical can feel like a luxury, but it’s really an investment in renewal & growth. It’s not just about travel but clarity, purpose & leadership. If you’ve taken one (or dream of it), what would you do with that time? #CareerGrowth #WorkLifeBalance hbr.org/2025/02/the-ca…

#AI in #CX is powerful—but trust is non-negotiable. Transparency & privacy must guide AI deployment. Customers deserve the choice to engage with humans & businesses must balance automation with human connection. #Ethics are competitive advantage! cxnetwork.com/artificial-int…

#AI is reshaping work faster than ever, creating opportunities & challenges. At #Davos, Gulay Ozkan highlighted the urgency of reskilling to keep pace. Balancing AI adoption with human creativity & empathy. How is AI changing your industry? #FutureOfWork worth.com/ai-role-future…

Speed, efficiency, and experience simultaneously was once a #CX pipedream. #AI makes it possible like never before. But the real ROI? Proactive, seamless support when it’s needed most. Cut costs not connection. #DigitalTransformation hbr.org/sponsored/2025…

Tariffs aren’t just an economic issue—they directly impact customer experience. There, I said it. Businesses in every sector, including SaaS & e-commerce, are feeling the impact. Transparency, adaptability & #DigitalCX are key to preserving trust. cxnetwork.com/cx-experience/…

Silence. When was the last time you truly experienced it? We’re constantly surrounded by sound, but studies show silence lowers stress & boosts brain function. So walk without headphones, pause, & listen to nothing but ourselves for a change. #Mindfulness

Morning people, we love to hate them? But apparently there's some truth to waking with the sunshine. A UCL study reveals mental health peaks in the morning and dips by midnight. Though if I'm being honest, I didn't need a study to tell me that. #Wellbeing theguardian.com/society/2025/f…