“To be a great leader, you have to be a great listener.” -Gary V Gary Vaynerchuk

Don’t ever let anyone tell you that you can’t. Just be prepared to put the work in to prove them wrong, like THIS guy. instagram.com/reel/C-BEWhhv6…

I love the idea of taking lessons from these Olympic stories: instagram.com/p/C-XqCWqO0m_/…

This isn’t about football. This is how you should approach every day in your job and with your family, too. instagram.com/reel/C-ylUCZJE…

The pause may be the single most underrated form of communication.

77% of B2B buyers state that their last purchase was very complex or difficult (source: MEDDIC). Unless you don’t have any competitors, focus on the experience #CX.

Strategy: a plan to create value. It’s that simple. Borrowed from #HBR Felix Oberholzer-Gee.

Fail bigger! facebook.com/share/r/DsV7Rv…

Your product is not your product. Your product is the experience you deliver. #CX #voiceofthecustomer #VOC

What you’re not changing, you’re choosing.

Conversational AI will be one of the most impactful, most prolific, and least obvious benefits of AI to the customer. We will interact with agents that we think are human, and won’t even know that it’s AI. That’s when we’ll know that it’s successful. When we don’t know it’s AI.

“To keep your balance you must keep moving” -Einstein

ABSOLUTELY. Culture eats strategy for breakfast. One bad hire can poison culture.

Knowledge is available to all. Will the knowledge economy become one that values wisdom?

What got you there will only keep you there.

If you’re too scared to fall, you’ll never fly

Brilliant. When you understand what the enemy of team chemistry is you can construct positive team forces.

Don’t be so quick to judge the new seating policy, people. This is the new leg room on Southwest Airlines for this 6’5” dude.

We’re in a world where answers are instantly available to everyone. Maybe the new superpower is knowing what questions to ask.