Our Customer Care Team are here to help between the hours of 9am-9pm Monday–Friday, and 9am-6pm Saturday and Sunday. If you're contacting us about an order, just ping us a DM with your full name, order number, email address and Post Code and we’ll get back to you ASAP.

We are busier than usual so please check our FAQs. For latest return information: bit.ly/2S0h8HD For up to date information about deliveries: bit.ly/2VSsr5P If you still need help, ping us a DM with your full name, order number, email address, Post Code.

We really hate to keep you waiting but we’re busier than expected. Please see below for further information ✨💖

Expecting a Collect From Store order but haven’t had an update? Your chosen delivery store will be able to tell you if it’s arrived. Click here to find contact details for your chosen store: bit.ly/2EpAX5K

Just so you know, there is currently a delay in sending out order confirmation emails once you've placed your order. We're working hard to fix this and you will receive your email shortly.

Only received part of your order? You might find this useful: bit.ly/2Chv6dO

Looking for an item of stock? You can use our handy 'check stores' feature which can be found on all of our product pages. Type in your location or post code to see which stores nearby have your item in stock.

Due to the heavy snow, your orders are likely to be delayed. We're working as hard as we can to get them out to you so please bear with us!

Paying with a Gift Card? Keep hold of it in case you need to return anything from your order.

Following the adverse weather conditions, we are working to deliver to parts of the country we were unable to reach last week. For further info please use your tracking number to check for updates. We are making every effort to deliver to you asap. Thank you for your patience.

Your delivery may take a little longer over Easter as parcels cannot be delivered between Good Friday and Easter Monday. Your expected delivery date will be shown at checkout. Check the tracking of your parcel for updates.