You will get rich by giving society what it wants but does not yet know how to get. At scale.

Every customer naturally understands and values CX - many without knowing it. Every company provides a CX - most do it by accident. #customerexperience #designthinking #hcd #iitdesign #newbauhaus #business

"My students don't want to grow up to be 50-year-old white dudes. Seeing that actually pushes them away. They want to be like Lebron James." - Dr. Keli Christopher #techweekgr Keli Christopher Where my mind went - How do make business and technology look and feel more like sports?

It is true for sales, marketing, operations, IT, R&D, digital, brand, finance, procurement, supply chain, facilities, and everything else. This week, consider how your choices impact the experience your company provides. #CX #CustomerExperience #DesignThinking #crucx

iOS the longer you ignore a text, the larger it gets

“Will AI replace programmers?” Perfect take by Lex.

In a world driven by algorithms serving the same old stuff, businesses win by embracing the humanities—turning customers' lives into stories filled with meaning, delight, and surprise.

OpenAI’s biggest rival is shaking things up. Anthropic invited 200+ elite hackers to their SF headquarters to see what’s possible with Claude Here’s what we saw at the Anthropic x Menlo Ventures Builder Day Hackathon (🧵):

Customer experience is the practice of aligning business and technology elements to deliver holistic value to customers over time. To achieve that goal, it prioritizes optimization of the total system over optimization of sub systems.

AI is the most powerful—and most dangerous—technology in human history. Get it right, and it lights the path to a brighter future. Get it wrong, and it spreads darkness at the speed of light. Act wisely. #ResponsibleAI #AIGovernance #AIFuture #TechLeadership #AIRevolution

I tried NotebookLM's new Cinematic Video Overview with my latest deep dive: "Your New Job Is to Onboard AI Agents" Honestly, it came out super well. Really impressed by how it created its own structure and narrative. 📌 Watch below:

There's a new kind of debt I call 'judgment debt'. Every time AI does your thinking work, you get output faster but miss the opportunity to develop good judgment. It compounds silently, for individuals and organizations, and comes due at the worst time.

Social media is dead. It's been replaced by algorithmic media — and somehow we missed it. Same apps. Completely different logic. From connection → to consumption. That's why it feels empty.

Is your org suffereing from The Coyote Problem ?linkedin.com/pulse/coyote-p… via LinkedIn