Five9 Launches New AI Agents, Enhances its Intelligent Virtual Agents Platform: customerzone360.com/topics/custome…

A Look at ServiceNow and Five9's AI-Powered Employee and Customer Experience Platform: customerzone360.com/topics/custome…

CUSTOMER Magazine Announces Recipients of the 2024 CX Innovation Award: customerzone360.com/topics/custome…

NICE CXone Powers AUSIEX's Journey to Customer Service Excellence: customerzone360.com/topics/custome…

Verint Adds Real-Time CX/EX Scoring Bots to Verint Open Platform: customerzone360.com/topics/custome…

Five9 Announces Expansion of Microsoft Teams UC Integration: customerzone360.com/topics/custome…

The Adobe Experience Platform is Now Available on AWS, and Brands are Rejoicing: customerzone360.com/topics/custome…

Alvaria CX Launches New Intelligence Platform for Contact Centers: customerzone360.com/topics/custome…

Conversation Intelligence, Enhanced: Calabrio Announces Acquisition of Echo AI: customerzone360.com/topics/custome…

Significant Gaps Found in Contact Centers' WEM Strategies: customerzone360.com/topics/custome…

Diabolocom Chooses Ribbon Communications' DCI Solution: customerzone360.com/topics/custome…

Discuss Ways to Overcome Challenges Related to Telecom and IT Convergence at ITEXPO 2025: tmcnet.com/voip/news/arti…

Sinch Makes Predictions about Customer Communication Trends for 2025: customerzone360.com/topics/custome…

Genesys Announces Significant Growth for its Genesys Cloud Platform: customerzone360.com/topics/custome…

Smart Decisions in the New Year: Vivint Taps Salesforce's Agentforce: customerzone360.com/topics/custome…

Outbound Contact Centers are Under Pressure from Fraud and Spam: customerzone360.com/topics/custome…

New from Twilio: Linked Audiences in Twilio Segment for Amazon Redshift: customerzone360.com/topics/custome…

CUSTOMER magazine’s 20th Annual Contact Center Technology Awards recognize the hardware, software, and applications that empower agents to deliver world class CX. Click to nominate your products now: bit.ly/43ipYEB FINAL DEADLINE tonight. Tuesday, May 13.

Now in its 26th year, this prestigious award honors solutions backed by measurable success. Each winner demonstrated through data, outcomes, and real-world performance how their innovations have tangibly transformed client organizations. bit.ly/4n6VrTt

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