TJ Keitt
@tjkeitt
Vice president of experience design at SAP. My tweets are my own.
ID:61858185
31-07-2009 19:50:01
5,0K Tweet
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What is the value in investing in a customer success program. We recently built an ROI model to address this question: go.forrester.com/blogs/build-th… #customersuccess #CustomerExperience
Something for people managers to ponder. David K. Johnson: per our conversation yesterday.
Tomorrow at 11 EST, I'll be hosting a webinar on the value of customer success management. If you're interested in the conversation, hit the registration link here: forrester.com/webinar/Use+Yo… #CustomerExperience #customersuccess #CX
Forrester launches massive effort to crowdsource data about how employees are experiencing preparation for and management of #coronavirus exposure. Is your workplace preparing? What changes have you experienced? Please add your voice. #pandemicEX twitter.com/pandemicEX/sta…
We've just published a report on how companies fund customer success programs (which speaks to how those businesses value customer success). See my blog post on the topic: go.forrester.com/blogs/the-thre… #Forrester #CustomerSuccess #CX