At its core, this is what Community Management is really about: understanding how people communicate with each other. Listen to my interview with Jeremy Bearson 🐻🌞, Community Manager at Stunlock Studios (V Rising): featureupvote.com/thecommunitylo… #CommunityManagement #GameDev

The Community Lounge, my podcast for community managers at video game studios, is now on YouTube. As of yesterday's episode with Kayla Goullaud (who worked at Xbox on some of the Forza games), we're publishing video. youtu.be/BTv7U3UruF0

Community managers! There's a new episode of The Community Lounge, the podcast just for you.

💡 "You don’t want someone doing ‘the moderation queue.’ You want someone who was already there." This line from my chat with Fuzzle - Check out Battle Frontier 🎮 stuck with me. In this clip, he nails what makes a truly great moderator — and why those same traits make the best community managers.

A new draft chapter of my book “Kill the HiPPO: How bootstrapped software companies decide what feature to build next” is ready for you to read. “Add a button; remove a button” I’m particularly happy with this chapter: helpthisbook.com/steve-mcleod/k…

My interview with Victoria Tran 🧋 on The Community Lounge podcast is now published! Self-recommending for all community managers: featureupvote.com/thecommunitylo…

The video of my lightning talk from Business of Software Europe 2025 is now online: businessofsoftware.org/playlists/play… I’m happy with how I did. Just one “ah” (I was aiming for zero), and I spoke slowly and clearly. The one thing I’d change: adding a “so what?” slide at the end.

Read this woman’s autobiography. You won’t regret it. It’s called “Let It Go” I was very lucky to see her speak in person a few years ago about her life story. Incredible stuff.

While researching my book, I stumbled upon an act of business bravery from Mark Stephens at IDRsolutions: scrapping a somewhat successful product. Why would you do this? Because you've hit its limits and they are curbing your ambition.