All these support software companies selling AI chatbots as a way to reduce the cost of your support seem to ignore the opportunities you get with a well-trained support team. - Build a relationship with your users - Discover serious usability issues, while not a bug, still

Hey Intercom , can you explain to me why it's necessary to go through sales, have a contract (instead of monthly), just to have our data be within the EU? We don't want more features, just switch to EU data center.

Here we go ⁦Reflect⁩ !

Our weekly All-hands with Zoom Immersive View feature. Guess who's on Linux?

In 5-10 years we'll look back at Internet search as something ancient as driving somewhere without GPS. Think about it, search is such an inefficient way of getting the info you need: you need to click multiple links, scroll through pages, and refine your search query, while

An ideal customer profile (ICP) might be ideal from a use case perspective, but be not-so-ideal from a business case perspective (as in no money). Making that ideal customer profile far from ideal.

TIL: you can use Airdrop to easily get a link from your phone to your macbook. #iphonenewbie

The power of MS in the wild: People asking for a teams link for calling, people being annoyed you still use Zoom, ... Not using Teams is seen as not being able to open a .doc file.

How I used to book hotels? Go to booking, compare locations, prices and book on there. How I currently book hotels? Search on Google Maps, find a dozen hotels, send them all an templated email with my dates and requirements. The latter is faster, cheaper and quality rooms.

I'm completely not into this, but I so want this. One of the most beautiful things I've seen. teenage.engineering/products/ep-133

We have over 520 paying customers, we only lost 5 the past 3 months. Not 5%, 5 in total. In 2023, we lost 20 customers in total. If your churn is low, anything is possible.

MUST WATCH WOW! 🤩 An INCREDIBLE moment as South Africa perform a passionate rendition of their national anthem 😅🇿🇦

here's my annual Stripe feature wish list: - Be able to disable zero invoices during trials, we use sequential invoice numbering across our account. Every invoice number needs to be accounted for, these zero invoices (a lot due to free trial) are wasteful. - Be able to have

Prezly Extremely satisfied with our new newsroom: news.landal.com 🙏 Prezly