We've got a new home! Today, we're proud to be launching our brand new website. A place to host our insight, case studies, and client solutions. hubs.ly/Q018GrrZ0 #insight #website #loyalty #cx #mrx #brand #strategy #proposition #customer

Customer Experience is one of our three specialisms - and we love it! We've been running ambitious CX programmes for nearly three decades. Read more on our brand new website: hubs.ly/Q018MKNl0 #cx #research #loyalty #insight

For Mental Health Awareness Week this year, hubs.ly/Q019QbC70 are raising awareness of the impact of loneliness on our mental health & the practical steps we can take to address it. hubs.ly/Q019QgG-0 #mentalhealthawareness #mentalhealthawarenessweek #mentalhealth

We’ve shown a wide range of clients in different markets just how important loyalty is – and how to develop a proposition for capturing and exploiting it. Using our bespoke techniques, brands can test and measure the likely impact of new initiatives on their customers’ loyalty.

Our very own Petra van der Hejden is speaking at the latest Biz Intelligence Grp Forum, which takes on one of the biggest topics around: how to save the planet. It's an free event, open to everyone - check out the link below: hubs.ly/Q01bGDwm0 #savetheplanet

Wondering how we help brands to increase their stickiness - or magnetism - with customers? Look no further. We helped Knauf do just that, and you can read about it here: hubs.ly/Q01cV6030 #insight #loyalty #mrx #cx #research #brand #magnetism

Life insurance is often seen as a “set and forget” product with little or no engagement, but does it have to be this way? We don’t think so. Have a read of our blog and let us know your thoughts in the comments below: hubs.ly/Q01d7pcF0 #insurance #research #insight #mrx

Thrilled to announce we've been shortlisted for the AURA Innovation of the Year award. Our submission piece showcases our fully validated loyalty framework, which helps our clients connect the dots between customer loyalty and business outcomes. #AURA #Insight #Award #Loyalty

Our Head of Research is at it again! Not content with his first book being published just last week, Julian's written a white paper on how to transition to Net Zero effectively. Head over to: hubs.ly/Q01gRvpv0 to get your FREE copy. #netzero #sustainability #eco #green

Sharing is our third building block of loyalty. We're often asked if our loyalty metric replaces NPS? The answer is no. Sharing relates directly to a customer's desire to tell people about a good product or service. #nps #sharing #loyalty #cx #insight #research #mrx #insights

Interested in finding out more about one of the research industry's biggest buzz words? Look no further, here's 250 words all about Closeness, our fourth building block of customer loyalty: hubs.ly/Q01j2jRz0 #loyalty #closeness #customer #insight #research #cx #mrx

We are very pleased to announce that as of earlier this month, we are now part of the @SavantaGroup family! bit.ly/3Smhmpp Please do get in touch if you’d like to know more or how we can help build loyalty for your brand… [email protected]

Our brand new research looks at the way traditional touchpoint CX and customer loyalty interject. Get in touch to find out how we can help you increase your revenue this year. #loyalty #cx #touchpoints #tracking #customer #research #insight

Not convinced your current touchpoint CX programme drives action in your organisation? Our loyalty solution is the answer. Get in touch to find out how we can help you increase your revenue this year! #loyalty #cx #touchpoints #tracking #customer #research #insight

"Thinking Big - here comes the sun" Check out our Head of Research, Julian's piece in the International Journal of Market Research, discussing the importance of finding the balance between innovation & methodological rigour. hubs.ly/Q01MQ03B0 #researchblog #thinkingbig