I helped record this podcast episode. Pretty great conversation, was fun to get to know Allbirds mission better and hear how they use Gladly to create excellent Customer Experiences

Words can't describe how excited we are for this 🥺

We’re hiring! ...for remote roles in Customer Success, Design, Engineering, Marketing and Sales… if you’re thinking about switching things up and want to work from home at a growing startup where you can make a real impact, come check us out! gladly.com/careers/

Empty words about Healing abound. I believe we can create a future (maybe in a few years) where we can *ALL* look back at this time and laugh together at our collective foolishness. Can we really make our country that good? I vote YES 🙏🇺🇸

oh really

The battle is over. Love wins. youtube.com/watch?v=_mPd_S…

Says the guy who tried to THROW OUT ALL THE VOTES OF PEOPLE FROM PITTSBURGH

Have you checked out Gladly's web chat? See how you can chat with your #customers on your website, answer common questions, and let them switch to other channels seamlessly without your agents losing context along the way. #customerservice bit.ly/3kp5hPh

Just bought a new iPad Pro 11” with Magic Keyboard. Some apps don’t respect the system wide Font Size setting so everything in Slack and Chrome are infuriatingly large. Also the Slack app does not work well with the Magic Keyboard, can’t navigate with arrow keys, can’t search!

DoorDash order is taking longer than expected... I don't know if I'm more mad at DoorDash for underestimating the delivery time, the Restaurant for being slow, or myself for not picking it up on my own... Mostly the latter 🤦

Why does Apple insist on making everything huge on their screens? They use these beautiful high-resolution displays but give me no screen real estate because I can't scale the resolution down to a useful size without 3rd-party tools on macOS, even worse on iPad.

1/17. 🔪Let’s slay some protein myths once and for all! I’ve spent 10 years studying cancer and protein structure & function. The US says I have “exceptional ability” in my field & I’ve been (am!) a protein and process development scientist in biotech firms & startups. A 🧵👇🏼

Time to say “ta-ta” to Martino? I would have liked to see Javier Hernández and Carlos Vela 😭

What is the most epic channel in your Slack workspace?

It would be really nice if Apple TV supported the normal keyboard shortcuts we're used to on streaming services... F for fullscreen, and M for toggling mute. Just an idea 🙏

The Major League Soccer pass experience on Apple TV leaves a lot to be desired. In particular, the TV app on my Mac consistently shows old games as being "Live" ... making it really hard to find the current games