If you're not retaining your customer revenue by 90% then you're going backwards. Advice from @EdMcLaughlin45 at #nav16 @FollowContinuum

"Retention doesn't happen at renewal, it happens during the life of the account." From @EdMcLaughlin45 at #nav16 on #CustomerRetenetion

Reasons why businesses generate sales. From @EdMcLaughlin45 presenting on #CustomerRetention. #nav16 @FollowContinuum

Super insightful talk @EdMcLaughlin45 on account management #nav16

Sales reps are money-driven. Account managers are objective-driven. Distinguishing the 2 roles from @EdMcLaughlin45 #nav16 @FollowContinuum

Having a clear call to action is incredibly important. "If you give people too many choices, they won't choose anything." Bim at #nav16

How to sell the Continuum Help Desk session is kicking off with Jennifer Gallingane @ContinnumPaul and more from the @FollowContinuum team #nav16

Role playing common objections to selling Help Desk with Corey Nulton and @ContinuumPaul. Great stuff from #nav16 @FollowContinuum

If my cable is out, I don't care who I talk to I just want it fixed. Same goes for help desk. Good analogy from @ContinuumPaul at #nav16

"Customers don't care about your costs, they care about their costs". Great advice from Price Intelligently at #nav16 #ValueBasedPricing

"Pricing is the exchange rate for the value of your product" #nav16 @FollowContinuum Price Intelligently

Want to relive some of the highlights from #nav16? Check out our #MSPradio recap show, recorded live at the @FollowContinuum conference x.com/ContinuumPod/s…

Let us know your common BDR objections! x.com/FollowContinuu…

Do any of these common MSP challenges sound familiar? Check out my new @followcontinuum blog post blog.continuum.net/14-aggravating…

This is what happens when your CRO loses a bet. Looking good Bob Kocis! #GoPats #OneMore

Check out our latest #MSPradio show featuring #WannaCry updates, why you should attend industry events and a brand new mystery question! x.com/ContinuumPod/s…

5 qualifying questions for a promising career. Check out my latest post on the CompTIA blog certification.comptia.org/it-career-news…

Great new show this week discussing client engagement best practices, radio #MadLibs and a revolutionary moment in tech history x.com/ContinuumPod/s…

Thank you Tracy Pound for joining us this week! x.com/ContinuumPod/s…

Thanks to Lane Smith for joining us to discuss common #MSP growth barriers and strategies to overcome. Great insight! x.com/ContinuumPod/s…