Mark McKenna (@markmckennanhs) 's Twitter Profile
Mark McKenna

@markmckennanhs

Head of Patient and Family Experience at Liverpool University Hospitals. Patient Experience Professional of the Year 2016. Evertonian. All views are my own

ID: 2233682680

linkhttps://www.liverpoolft.nhs.uk calendar_today19-12-2013 19:50:33

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Barbara Jack (@barbarajack14) 's Twitter Profile Photo

Participation Request: Have you had contact with the Hospital Chaplaincy & Spiritual Care Teams during the pandemic? We would like to hear from you, please complete our short survey surveymonkey.co.uk/r/chaplaincy22. For more information bit.ly/ChaplaincySurv… clare finnegan 🇪🇺 Kate Marley

Participation Request: Have you had contact with the Hospital Chaplaincy &amp; Spiritual Care Teams during the pandemic? We would like to hear from you, please complete our short survey surveymonkey.co.uk/r/chaplaincy22.   For more information bit.ly/ChaplaincySurv… <a href="/pandaclare/">clare finnegan 🇪🇺</a> <a href="/Kate_Marley1/">Kate Marley</a>
NHS University Hospitals of Liverpool Group (@nhsuhlg) 's Twitter Profile Photo

Our New Royal Hospital will being opening on 28 September and we need volunteers to help our patients and colleagues find their feet in the new building 🥰 If you'd like to help #TeamLUHFT, please get in touch ➡️ [email protected]

Our New Royal Hospital will being opening on 28 September and we need volunteers to help our patients and colleagues find their feet in the new building 🥰

If you'd like to help #TeamLUHFT, please get in touch ➡️ volunteer.enquiries@liverpoolft.nhs.uk
Mark McKenna (@markmckennanhs) 's Twitter Profile Photo

Absolutely AliCrawf These are the most challenging of times but this is when our plans will make the biggest impact for patients, families, staff and volunteers 💙

Storytelling in Health (@storytellingsig) 's Twitter Profile Photo

Looking forward to next weeks webinar with the people directorate and safety on the links between staff experience patient experience and safety interesting historical data @HopeNetworkNHS we need your input into next steps make sure you are there to shape the future work

Looking forward to next weeks webinar with the people directorate and safety on the links between staff experience patient experience and safety interesting historical data @HopeNetworkNHS we need your input into next steps make sure you are there to shape the future work
Lesley Goodburn (@lgoodbu) 's Twitter Profile Photo

Today we launched the @HopeNetworkNHS storytelling academy with the most wonderful group of storytellers thanks for coming Mark McKenna Karen Taylor Charlie Churchill @Vanessa_Flower Brin Hodgskiss so many others we started with bronze and decided to co produce what platinum might be

Today we launched the @HopeNetworkNHS storytelling academy with the most wonderful group of storytellers thanks for coming <a href="/markmckennanhs/">Mark McKenna</a> <a href="/karenjataylor/">Karen Taylor</a> <a href="/MrCChurchill/">Charlie Churchill</a> @Vanessa_Flower 
<a href="/dr_brin/">Brin Hodgskiss</a> so many others we started with bronze and decided to co produce what platinum might be
Mark McKenna (@markmckennanhs) 's Twitter Profile Photo

Glad to be an expert speaker today at the Customer Experience Live Show 2023 talking about elevating patient experience to achieve excellence. Lots of synergy between patient experience and customer experience #CXLiveTweets Customer Experience Live @LivHospitals

Glad to be an expert speaker today at the Customer Experience Live Show 2023 talking about elevating patient experience to achieve excellence. Lots of synergy between patient experience and customer experience #CXLiveTweets  <a href="/CXLiveTweets/">Customer Experience Live</a> @LivHospitals
Mark McKenna (@markmckennanhs) 's Twitter Profile Photo

Privilege to be there for launch of “YOU, ME & TTP” film. Amazing film showing impact TTP has on lives of patients. Inspirational how TTP patients act as community to support each other & provide hope. Loved speaking to patients afterwards @davidfmelia Tina Dutt @LivHospitals

Mark McKenna (@markmckennanhs) 's Twitter Profile Photo

All set up ready for our Experience of Care Event @LivHospitals Over 160 staff, volunteers, patient/carer reps and charity reps signed up to attend to celebrate #PEW2024 @davidfmelia @fionaDmurphy #IamThePatientExperience

All set up ready for our Experience of Care Event @LivHospitals  Over 160 staff, volunteers, patient/carer reps and charity reps signed up to attend to celebrate #PEW2024 @davidfmelia @fionaDmurphy #IamThePatientExperience
Mark McKenna (@markmckennanhs) 's Twitter Profile Photo

Our fabulous “Two Ali’s” talk about the different ways we capture patient feedback @LivHospitals , including the invaluable joint working with Healthwatch Sefton Healthwatch L'Pool Healthwatch Knowsley #IamThePatientExperience #PEW2024 @davidfmelia @fionaDmurphy

Our fabulous “Two Ali’s” talk about the different ways we capture patient feedback @LivHospitals , including the invaluable joint working with <a href="/HWatchSefton/">Healthwatch Sefton</a> <a href="/HW_Liverpool/">Healthwatch L'Pool</a> <a href="/HWKnowsley/">Healthwatch Knowsley</a> #IamThePatientExperience #PEW2024 @davidfmelia @fionaDmurphy
Healthwatch Knowsley (@hwknowsley) 's Twitter Profile Photo

Healthwatch Knowsley are at Aintree Hospital @LivHospitals today at the Experience of Care Event, looking at the importance of capturing patients experiences of their care.

Healthwatch Knowsley are at Aintree Hospital @LivHospitals today at the Experience of Care Event, looking at the importance of capturing patients experiences of their care.
Health & Wellbeing (@livcchealth) 's Twitter Profile Photo

Experience of Care Week 2024. Powerful and emotional day at Aintree Hospital. Very interesting stories shared. Thank you 😊 #IamThePatientExperience #PEW2024 LivCarersCentre Local Solutions Liverpool City Council @LivHospitals @NHS

Experience of Care Week 2024.

Powerful and emotional day at Aintree Hospital.  Very  interesting stories shared.

Thank you 😊

#IamThePatientExperience 
#PEW2024

<a href="/LivCarersCentre/">LivCarersCentre</a> <a href="/LocalSolutions_/">Local Solutions</a> <a href="/lpoolcouncil/">Liverpool City Council</a> @LivHospitals <a href="/NHS/">@NHS</a>
UHLG Quality Improvement Team (@uhlg_qi) 's Twitter Profile Photo

Making our #iamthepatientexperiance pledge. Some of our Qi team have had a great day with our amazing patient experience team, hearing some powerful and wonderful patient stories #PEW2024 #iamthepateintexperience @LivHospitals

Making our #iamthepatientexperiance pledge. Some of our Qi team have had a great day with our amazing patient experience team, hearing some powerful and wonderful patient stories #PEW2024 #iamthepateintexperience @LivHospitals
Mark McKenna (@markmckennanhs) 's Twitter Profile Photo

Thank you so much gilroy19 for sharing your story today @LivHospitals Experience of Care Event & sitting on our discussion panel. Had feedback already from staff, volunteers, other patient reps and charities how powerful they found your story #IamThePatientExperience #PEW2024

Thank you so much <a href="/gilroy19/">gilroy19</a> for sharing your story today @LivHospitals Experience of Care Event &amp; sitting on our discussion panel. Had feedback already from staff, volunteers, other patient reps and charities how powerful they found your story #IamThePatientExperience #PEW2024
Mark McKenna (@markmckennanhs) 's Twitter Profile Photo

Fascinating panel discussion @davidfmelia @fionaDmurphy gilroy19 and others sharing what patient experience means in their role and what their #IamThePatientExperience pledge is @LivHospitals Brilliant insight from Stephen on patient experience for deaf community #PEW2024

Fascinating panel discussion @davidfmelia @fionaDmurphy <a href="/gilroy19/">gilroy19</a> and others sharing what patient experience means in their role and what their #IamThePatientExperience pledge is @LivHospitals Brilliant insight from Stephen on patient experience for deaf community #PEW2024