Happy New Year!

Bright spot. U.S. Marines leading the way. marines.mil/News/Press-Rel… Elon Musk Department of Government Efficiency

VA VA Secretary Doug Collins message based on the instruction from the President to “take great care of America’s Veterans”. Great focus! A customer experience focus is the how for efficient and effective service delivery! Donald J. Trump Department of Government Efficiency Elon Musk #Veterans #VA

If in crisis, dial 988. If a Veteran, dial 988, and then press 1. Thank you to the dedicated government employees answering the calls with great compassion and care — you are making a difference.

Feedback loops are foundational in operationalizing customer experience and is the way to improve the efficiency and effectiveness of service delivery.

Great best practice by Social Security to share transparently social security performance and track improvements. Elon Musk DOGE Social Security Department of Government Efficiency ssa.gov/ssa-performance

Great work Navy Medicine Team!

“I’m a great believer in luck, and I find the harder I work, the more I have of it.” — Thomas Jefferson Happy St. Patrick’s Day!

Today, Medallia showcased 7 AI-powered capabilities onstage at #MedalliaExperience while CEO Mark Bishof painted his vision for the future of CX. Learn more: bit.ly/426raul

Very proud of this partnership! Thank you NMFA and Medallia! Veterans Affairs @DeptofDefense Department of Government Efficiency DOGE VA Medallia Veterans Experience

Was great to visit the Savannah location Black Rifle Coffee. Pure motivation. Great job with the Memorial Day challenge coin as well. Added to my collection. Rah! S/F 🇺🇸