Huge thanks to CSD Karen and her outstanding team on British Airways flight 269 to Los Angeles on Tuesday. The team made the flight an exceptional experience - even for a very frequent traveller!

I’m utterly horrified to read the way @BBCNaga is being demonised for being factual, reasonable and above all a balanced journalist. I met Naga on a flight from Amsterdam recently and our conversation was truly inspiring! We need more role models like Naga on UK TV BBC Breakfast

Complaint raised in February 2022 at Heathrow Radisson RED with Operations Director & General Manager. Still haven’t had a response from either despite monthly reminders. Is this the service that customers should expect?Radisson RED Radisson Hotels Radisson

HANCOCK WHAT'S APP So many arrogant, egotistical messages we have now seen. This one from Feb 2021 re Quarantine hotels Hancock : I just want to see some of the faces of people coming out of first class (aeroplane) and into a Premier Inn shoe box Simon Case replying later:

Absolute chaos at security this morning...improvement needed urgently to compete with world class airports! Woeful!!! Birmingham Airport

Total chaos at Bham International station car park this evening. 1 hour and only moved 100 ft! What's the problem?@VirginTrains Network Rail

Yet another farcical priority boarding process at LHR! Too many priority cards & general boarding opened 2 early! #shambles! British Airways

Priority Boarding shambles tonight. Bronze EC boarding before Club in HAM this evening...is that part of the cost-cutting British Airways?

Dean hillman Wren Kitchens & Bedrooms My nephew got a new kitchen delivered paid 17k still after 3 months the door are not fitted cos about 5 times they have turned up damaged

Bungling Wren Kitchens saleswoman sent an email moaning about a difficult complaint to the worst person possible thesun.uk/601887elC

Wren Kitchens & Bedrooms still awaiting a satisfactory reply (despite numerous emails) on 1. why so many of our units were damaged? Order 25908468. Please respond to our queries rather than sending blanket generic email Which? BBC Watchdog