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I’ve finally cracked the code: the design process in a single diagram. Yours lacked the right circle, and I added another layer. Also, I show how all the design disciplines fit together in a comprehensive map. Now we can all move forward, working from my model:

x marks the

are open space psychic dread

I'm excited to be presenting at DisruptHR Lansing this Thursday! Join me as I share how brand, purpose, customer experience, and employee experience are interconnected. eventbrite.com/e/disrupthr-la… #BrandPurpose #EmployeeExperience #CustomerExperience #EmployeeExperience

Everything is a story with a beginning, middle, and end. Perception is anticipation, impression, memory. Experience is before, during, after. Innovation is problem, solution, outcome.

Past behavior as an indicator of future behavior has decreased due to increased speed of change.

Designing for experience is fundamentally about time. Building a system to shape an experience starts with considering interactions over time. peopledesign.com/insights/custo…

Beyond the age of information is the age of choices. - Charles Eames peopledesign.com/insights/big-c…

Hold me and make it the truth.

Never has one outfit been designed to send so many messages Earrings to empower women Bag that helps charity jeans made in Wales Cruelty-free coat

Carson let people in on the joke Letterman made the guest the joke Conan made himself the joke

I also wrote this with Tipper

Oh. That’s who we are.

Some good lessons for my kids this week! Bullying wins. Complaining wins. Vulgarity wins. Threatening wins. Intolerance wins.

Pretty sure civilization is a compromise between community and competition

Canaries. Coal mines.