I just sent out owner statements. I am untouchable.

I am Justin, Facilitator of the Familial Feast. A mere host, no more! People are great, mostly.

Our revenue manager says Hudson Valley Airbnbs are pacing worse than last year for the next 2 months. Shorter booking windows, softer fall.

“Owner’s sheets,” they said. Consider it done. Sweet dreams. Full-service management, down to the last thread.

Our AI guest support solution 6 weeks in. Guests: happier. Reviews: higher. Team: lighter. I’ve spent hours tuning each property’s "bot", but at some point it knows more than me. The future PM team will include a Prompt Engineer (Hospitality) solely to optimize guest experience

Today’s case study in outsized value: an owner needs a well drilled deeper. I’ve lined up the two best vendors in the market, one fast/good/expensive, one good/cheap/slow to meet with him when he's in town next week. Neither shows up on Google Maps.

I ran an experiment with host photos on a new listing. Attractive female hosts get way more grace from guests. Guess my portfolio is due for a “glow-up.”

Owner calls 20 mins ago, first day of an owner stay: “The house hasn’t been this clean in years, I just wanted to thank you.” I nearly spit out my coffee.

is it too late to become an electrician?

eventually, if you're lucky, an STR investor lives to see the day monthly gross rent > mortgage, taxes, insurance. This is a liberating day.

Removed some pool language/photos for the winter. Maybe that was the wrong move.

My AI has to argue with Airbnb’s AI to get a review removed. Apparently, Airbnb AI and humans don’t get along - so now I’m a prompt engineer. Short-term rental management, 2025.

Do we offset Airbnb’s new host fee all at once or in stages? 100% now, or 50% + 50% later? Curious if the algorithm punishes or forgives those taking back their margin.

What it's like managing repairs/upgrades in the Hudson Valley. This is a $2500 job.

The key to great vendor relationships? Act like a wholesale customer but pay like a fair retail one. Respect their time, know their chaos, and they’ll text you back. After 20 years in my family’s home service business, I get it.

This is my favorite section of our cleaning checklist

I'm starting to post real STR/property management automation projects we've built. The gap is wild: I can replumb our entire operation every 6 weeks as AI improves. Managers with 100+ properties? The role of a prompt engineer will become as standard as managed IT services in

there's cajones, and then there's giving AI write access to your PMS.

Friends don't let friends buy 110v hot tubs north of Georgia.

🧵 Airbnb fee switch update from the trenches: This fall, Airbnb moved to host-only fees (15% on hosts, $0 on guests) — which meant higher displayed nightly rates. The STR world lost its mind. "Bookings will tank!" "Guests will run to Vrbo!" Now Airbnb is quietly letting hosts