What a blast recording my first podcast this week on how hourly employees can positively impact resident privacy! Enjoy! Thanks Community Associations Institute - Pennsylvania & Delaware Valley Chapter cai-padelval.org/podcast-homeow…

Day 1 was a huge success. Pushed the team to reach higher and elevate the service they provide to customers. #fivediamondservice #reachhigher #customerservice facebook.com/jcoopconsultin…

And that's a wrap! 6 hours over two days of interactive and thought provoking activities and exercises to better the customer experience. The Julabo USA, Inc. team were rock stars! facebook.com/jcoopconsultin…

Are you planning to attend the upcoming O18 Opera Festival next month? Get ready for the Opera Philadelphia Guest Service Associates to wow you with their customer service over the phone, via email or chat and... facebook.com/jcoopconsultin…

Delivered a brand new "Professionalism" workshop to a passionate group of aspiring IT professionals. #urbantechnologyproject #reachhigher #firstimpressionsmatter #toiletpaperposturerelay — feeling accomplished

I'm so excited that my professional library has expanded! Thanks LD Philly

How exciting! Annie was an excellent student in my Hotel Customer Service class during Winter Term and thrilled she was able to apply some customer service best practices! #fivediamond #reachhigher facebook.com/story.php?stor…

A smiling human handing you a key creates a lasting impression that technology can't easily replicate. #hightouchbeatshightech #customerservice #firstimpressions #reachhigher cntrvlr.co/lFmuT2X

Thank you National Limousine Association for inviting me to engage your members during an interactive educational session on service excellence at the Luxury Coach & Transportation Show - East.... facebook.com/jcoopconsultin…

What a FUN collaboration this morning with the fun dept. where DiSabatino Landscaping & Tree Care, Inc. team members were motivated to reach higher! #reachhigher #customerservice #fivediamond... facebook.com/jcoopconsultin…

Another successful collaboration this week...this time with Creative Corporate Training for an impressive Greater Philadelphia Hotel Association audience! #timelyservicerecovery #reachhigher #takeownership The... facebook.com/jcoopconsultin…

The customer-facing staff at The Union League of Philadelphia are impressive! Thanks for having me and the team of professional actors at Creative Corporate Training out to work with your team!... facebook.com/33602864322769…

My husband and I flew Emirates business class for our honeymoon to/from Thailand (4 flight legs in total) and we were blown away by the service. I'm not surprised to hear they are taking it one step further to enhance the experience! facebook.com/jcoopconsultin…

Thank you LD Philly for inviting me to share my "Five Keys to Service Excellence" with an impressive group of L&D professionals. And always great to collaborate with Creative Corporate Training!... facebook.com/33602864322769…

I was so proud to share the stage with my former Delaware County Community College hotel/restaurant management students - Erin Denning, Vanda Sok & Susan Norgeot - during a Delaware-County Community-College... facebook.com/jcoopconsultin…

It's still funny to sometimes think of myself as an entrepreneur. I'm just trying to make a difference doing... fb.me/PImlmysb

If only The Evolution of the Hotel Front Desk: Why Tech Can Only Go So Far bit.ly/2IbfnQD via @Skift was written in time to share with my @drexelFHM Hotel Customer Service students last term.

Josie can't decide between the Tartufo and the Quattro Formaggi. #FamilyFriendly STARR Restaurants

Such great energy being in a room filled with hospitality educators, human resource directors, general managers and career development/job training personnel! Greater Philadelphia Hotel Association Drexel... facebook.com/jcoopconsultin…

A concierge is ALWAYS relevant but being proactive is key. How high is your team reaching? J. Cooperstein Hospitality Consulting, LLC hospitalitynet.org/opinion/408794…