Omnichannel customer support refers to customer service interactions across multiple channels. So, it’s important to create integrated, seamless experiences for your customers no matter which channel is used to contact your business. #customersupport #CX

The high expectations of customer support across channels have paved the way for two marketing approaches: omnichannel customer support and multichannel customer support. #customersupport #consumers Read more: Omnichannel vs. multichannel support→ hubs.la/Q01gpvtk0

Did you know that the average cart abandonment rate across all industries is 69.57% with mobile shoppers reaching up to 85%? #customerexperience #customersuccess Read More: 10 reasons for cart abandonment and 10 strategies to win customers back hubs.la/Q01gCxv_0

Incorporating a holistic customer engagement strategy gives you a competitive edge by improving customer relations and driving sales. #customerengagement Read more: 8 Effective Strategies to Increase Customer Engagement Rates → hubs.la/Q01gVNrB0

Here’s a fascinating fact… Working remotely can increase productivity up to 13%! #remotework has lots of benefits: Time savings, empowered team members, and clear communication. #hr Read more: The benefits of working remotely and tips for success → hubs.la/Q01hfD5r0

90% of customers rate an “immediate” response as essential or very important when they have a customer service question. 60% of customers define immediate as 10 minutes or less #CX #customersupport Read more: A complete guide to 24/7 customer support → hubs.la/Q01hlKG50

When you realize customer support is actually a really, really old profession... #customersupport #customerservice #CX

What does it mean to scale your business? Scaling requires strategy, budgeting, and the right systems, technology, and team members. #scale #customerservice Read: 6 key strategies to scale your customer support team → hubs.la/Q01hwLKd0

Let’s shine a light on the partnership with our amazing client, Brand Access. Our dedicated agents handle customer support for 8500+ tickets per month and have achieved an astounding 95%+ CSAT! Learn more: World-class flexible with Influx hubs.la/Q01hDhTX0

Here’s a question for you… What’s the difference between B2B and B2C customer experience? Read more: Methods to create a B2B CX that rivals B2C hubs.la/Q01hKh1M0 #B2B #customerexperience #CX #B2C

The Influx team is made up of over 1,100 team members located in 123 cities around the world. One of the most exciting things about our global reach is the diversity of team members \ from many different cultures. #workculture #diversity hubs.la/Q01hQKhn0

Get a firm grasp of how you can craft your own customer retention strategy to keep your bucket full of happy customers. #retentionstrategies #brand #customerexperienet Read more: 8 customer retention strategies to grow your brand → hubs.la/Q01h-vJL0

Many eComm brands that work with Influx report that 10-30% of purchases turn into support tickets. #Shopify #CX Read more: How to outsource your Shopify customer service → hubs.la/Q01j5YMW0

A strong brand voice and explicit values are things to lean on to drive performance. The secret to raising retention and market loyalty is providing excellent CX. Read more: How to retain your brand voice and values when outsourcing customer service → hubs.la/Q01jbPs20

Meet Velya, one of our very own HR specialists located in Bekasi, Indonesia. Hear more about her professional journey and growth thus far. hubs.la/Q01jhF530 #insideinflux #hr #careerdevelopment

Customer-obsessed, insights-driven organizations are pathing the way for global growth. Discover 6 ways to scale CX teams and CX from a data-driven perspective to increase ROI. #roi #scale #CX Read more: How to scale CX teams while maximizing ROI → hubs.la/Q01jxgWH0

We are happy to announce Jodie Fielding as the Chief Delivery Officer at Influx! Jodie has over 15 years of experience and a passion for helping businesses to optimize their customer experience and streamline operations to scale and grow. Welcome, Jodie!

With 54% of all companies using third-party support teams to connect with customers (Fortunly), outsourced support is no longer ‘taboo.' #outsource #agency Read more: Top 5 questions to ask when hiring an outsourcing agency → hubs.la/Q01jMnwR0

Agent attrition rates have been on the rise since 2013 at 27%. It rose to 29% in 2015 and 2016 and then jumped to 34% in 2019. Let’s explore some of the reasons why agents resign and a few tips to retain them. Read more: How to minimize agent turnover→ hubs.la/Q01jXKmT0

Did you know... If a company has excellent customer service, 78% of consumers will do business with them again, even after a mistake. That's one of many reasons why good customer experience makes a huge difference- and bad CX can seriously harm a company. #CX