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Leading the charge and running an organization "Women in Automotive" to empower, support and accelerate women with Veronica Dunford and Gary May . Great conversation bit.ly/499SBon IMACSWEB Women in Automotive

Who's ready for #custserv tonight? See you at 6PT / 9ET! @Ashkejri Bill Quiseng Camille DeSantis Deepak Deke Bridges Gail Davvis-Arts, Culture, Sports For The #SDGs Wayne Hendry IMACSWEB @Jedhunter1 Kathryn Lang - hopesmith and dream ignitor @KevinOinSC Kindra Cotton Maew Prasunnakarn @MarkC_Avgi Mike Lisa Radin @mzayfert Neal Woodson

Q5 | #custserv Does customer service have to be really bad to cost you a customer, or does it merely have to be unsatisfactory?

Q6 | #custserv In the social age, is your customer service competing not only with your direct competition with Wall-street Giants? Or is that a myth?

Q7 | #custserv What are some ways your business works to retain an unhappy customer?

Q8 | #custserv Is every customer worth retaining? How do you decide?

Q9 | #custserv If customer retention is a priority, should the customer service team be part of Marketing? If not, why not?

Q10 | #custserv Besides giving them ultimate service, what are some ways to retain customers?

#cardealers, it's 2024 and time to understand that #marketing is not an 'does or doesn't' asset. It's a partnership of business objectives aligned with purposeful execution. Stop believing banners, emails & paid ads are alone M A R K E T I N G defined. They're not!! #wakeup

This was just received in the catch-all of one of my companies... too many things wrong with marketing companies today and this is before they incorrectly set up campaigns or actually spend a dollar!!!!!

.Lyft six weeks, a lost item chat with the driver, four support chats, two support calls and no result on being reunited with the CONFIRMED lost item on a ride to DFW. This is uncalled for, ridiculous and frustrating. Maybe you don't need our company's 100+ rides per year?

And .americanair drops the ball again! Rough year between us, huh folks? At least you didn’t break another one of my bicycles today!!! #travel #fail #youshouldhaveitfiguredoutbynow #EPdoesntmatter

Really americanair?

Well, this happened… #BRADgetsAROUND #NADAShow

Thoughts on our latest post? imacsweb.com/where-laziness… #AI #chatbots #automotive #trainwreck

Not sure who’s more inept… .@tsa or .americanair this time. Checked in 4/4 for a flight #DFW #LAS and my bike made it to #LAX with ANOTHER bag tag/name and just received the bike today 4/10 back in Dallas. Almost as bad as last year when AA broke my bike and didn’t cover it!!!

“When will see the end of personal vehicle ownership?” -Cliff Banks The Banks Report on Waymo at #Autovate2025

“By 2050, we’ll still have 18,000 rooftops, with about 500 dealer owners (currently about 7,000) #consolidation -JT Taylor, Accrual Equity Partners #Autovate

The incomparable Cliff Banks opening day 2 of #Autovate2025 in #Scottsdale

James Druzbik of Group 1 Automotive talking #AI with The Banks Report at #Autovate2025 about UX with AI responses. “I want 10 out of 10, not 8 out of 10” for proper prospect engagements in selecting AI solution.