James Brooks, Capita CX Innovation Principal, looks at five ‘coming-soon’ tech revolutions that could be game changers for consumers, businesses and retail in 2020. bit.ly/36POkqg #CustomerExperience #5G #Alexa

#2020countdown Earlier this month our client Samsung won the Silver Award for Best New Contact Centre at the ECCCSAs following the launch of their UK #CustomerExperience centre in partnership with Capita Customer Management. bit.ly/2S3Lc5Y #betteroutcomes

Wishing a Merry Christmas to all who celebrate, from the Capita Customer Management family. #MerryChristmas

#2020countdown In October our Darwen-based colleagues braved the rain and cold and spent the day litter-picking, helping to clean up the local community and ensuring that Capita remains focused on being a responsible business. #ResponsibleBusiness #betteroutcomes

#2020countdown Our M&S partnership recently won the Silver Award for Contact Centres: Great Places to Work at the cursorcreative agency Excellence Awards, one of the most presitigious awards ceremonies in the industry. bit.ly/34kaXSg #CustomerExperience #betteroutcomes

#2020countdown We were proud to sponsor Retail Week's Tech. 100 report, the definitive list of business leaders disrupting the retail industry through innovation. Find out more: bit.ly/2oULpMz #Tech #CustomerExperience #betteroutcomes

#2020countdown Earlier this year, we launched a training pilot to help our agents support customers in vulnerable circumstances. Find out more: bit.ly/2RYGWoo #ResponsibleBusiness #betteroutcomes

#2020countdown The new year hasn't even begun, and we've already been shortlisted in four categories at the 2020 UKCXAwards! Congratulations to our Remediation Services colleagues. bit.ly/34mjvrD #CustomerExperience #betteroutcomes

Congratulations to Harry Virdee, Director for Capita Poland, who has been awarded a Medal of the Order of the British Empire in the Queen’s New Year’s 2020 Honours List, predominantly for his charitable work in his capacity as Trustee for the City Sikhs Foundation.

#2020countdown It's been an exciting year at Capita Customer Management. From our successes to our challenges, we've kept our focus on delivering better outcomes for the customer. From all of us, happy new year! #HappyNewYear #CustomerExperience #betteroutcomes

How will Conversational #AI transform the future of work and commerce in the 2020s? bit.ly/2Z3jTKE AiThority #CustomerExperience #Alexa #chatbots

This week our Innovation team will be attending #CES2020. Innovation Principal James Brooks predicts what he expects to see there, and what he thinks will be game changers for retail and business in 2020. bit.ly/36POkqg CES #CustomerExperience

Just published! The The Institute of Customer Service have released the latest UK Customer Satisfaction Index, a national measure giving insight into the quality of customer service in 13 sectors across the nation. Get the latest results here: bit.ly/2upWnfE #CSAT #CustomerExperience

Craig Duffy, Customer Services Adviser, said "I would advise anyone to take an apprenticeship at Capita, especially if just starting here, as you are given a greater understanding of the business and a chance to learn new ways of working." #NAW2020 bit.ly/36Vv8qM

Did you know we have nearly 90 apprentices in Capita Customer Management, with another 40 colleagues applying to start their qualifications this year through the Capita Academy? Find out more about our apprenticeships: bit.ly/36Vv8qM #NAW2020

We are delighted to announce that our Partnership with FSCS has won the Top Customer Service Partnership Award at the Top Companies for Customer Service Awards! Jimmy Barber, FSCS COO, commented, "This is an amazing recognition for the partnership between FSCS and Capita." Well done to the team!

Capita is the first business to be accredited by the Good Business Charter - a new initiative developed with the Confederation of British Industry and Trades Union Congress to promote the importance of responsible business and good business practices. bit.ly/2H9Uk2r

We're finalists in 4 categories at the UK Complaint handling awards 2020: Best use of customer insight and feedback, Financial Services, Retail & E-commerce and Best complaint handling team of the year bit.ly/cha-finalists #UKCHA20 #complainthandling Awards International

Pilot Percy visited Capita Customer Management at Arlington Business Centre Leeds today to say a big thank you for their year of fundraising for Yorkshire Air Ambulance 🚁💛thank you to all the staff for your continuing support!#charity #staff #savinglivesacrossyorkshire

Congratulations to our team who were announced as Overall Winners of the UK Complaints Handling Awards 2020! They also won: Gold - Best use of customer insight & feedback Silver - Best complaint handling team of the year Bronze - Financial Services #UKCHA20 Awards International