QUI QUOTE: Your business success is not dependent on how many customers you find. It's all about how many customers you keep. #business #customerservice #customerexperience #custserv #custexp #cx

When the CEO sets a customer-focused tone and supports CX teams, companies tend to be more successful and see a greater improvement in customer experience and satisfaction. Check out these stats.: ow.ly/mW9Q50HqOQy #leadership #impact #customerexperience

If you want customers to walk through your doors again, you better create an experience that's worth getting out of the house for.

Customer experience is a key lever to revenue growth. #CX #customerservice

The leader who actually gives a sh*€^# about the customer experience and has the courage, credibility, and commitment to make lasting organizational and cultural changes against dinosaur leadership?!? #ChiefCustomerOfficer #Leadership #strategy #cx

Unacceptable Instagram! Support “response” to an impersonator report! When photos of yourself, pets, clients are stolen - you apparently have NO recourse. As a professional leveraging #Instagram to promote & attract customers you cannot go private and make impact. #PoorCX

I realize the labor market is tight, yet I’m convinced TSA has a stupidity qualification question or training. They chem tested my bag of LIFE SAVERS gummies Harry Reid International Airport today!! You cannot make this stuff up!!

Customer experience is marketing. You don't need a marketing department, you need a problem solver department.

Customer experience is simply the act of making people's lives easier and better.

Most companies aren't self-aware of their actual customer service offering. This is why customer service is generally terrible.

PSA - Hertz has moved 20 min off airport at Jackson Hole Airport bc they were too damn cheap to bid for on-property like 6 competitors. Instead, let’s inconvenience the SH!T out of customers w/ kids, bags, and 22 degrees outside!!! #PoorCustomerExperience #shitleadership #Hertz

How much would you pay for a cup of chili, two drinks, and a candy? $10? $15? Try $30 at Casper Restaurant Jackson Hole - embarrassing!!! Especially when it comes with indifferent service!! 🤬

Gotta love SEVEN (7) vehicles insured via Progressive and they hang up on you when you ask them to justify the outrageous quote on your policy!! #poorcustomerservice #poorexperience #progressiveinsurance

New LaGuardia Airport is stunning. Just incredibly disappointed in Delta for FOUR rolling delays, now on 1:20 AM without an explanation!! And #DeltaSkyClub closes at 9:30 PM? But, thank you for being a Diamond, multi-million mile business traveler!! #poorcustomerservice

I am pro-efficiency. We can build a world, assisted by technology, where life is simply more efficient. Most of the things that frustrate us about common customer experiences could be improved with technology. Technology creates efficiencies, and efficiencies empower people.

Everyone works in customer experience.

TWO HOURS LATER I’m still in line at Hertz #Denver. There is two people working with a line of 25 people. Presidents Club member - have keys & a vehicle BUT the gate agent sent me back inside cause the system wasn’t working! THIS IS UNACCEPTABLE and beyond frustrating! #poorcx

If it's not personalized, it's not an experience.

Leading Report Plus National Holiday.

UPDATE: SEVERE geomagnetic storms are likely Wednesday, November 12, 2025 due to the arrival of multiple coronal mass ejections, or CMEs. Widespread displays of the aurora borealis are possible across the northern United States and Canada! Timing remains uncertain; it may favor