In our newest post, we unravel how fine-tuning #AHT can ripple out to every aspect of a #callcenter's operations. Embracing its insights can mean the difference between a #contactcenter that simply operates and one that consistently excels. bit.ly/3L35ojn

🙋‍♀️ Saying you want more sales is easy! 🤷‍♀️ Making the plan to get more sales is a lot harder... See how the team at this #bpo increased their sales close rate by 35% – with more than half of their #callcenter agents consistently exceeding the SCR goal. bit.ly/47VKJr6

Are your #CX #emails making the impression you want? Get 14 #emailtips to: 📨 Perfect your subject lines. 📨 Elevate emails with genuine personalization. 📨 Choose words that build, not break. 📨 Dodge classic email faux pas. bit.ly/44HpSF3

#Coaching is seen as the best way to boost results for your #contactcenter. But what if coaching doesn't help? 🤷‍♂️ Here are 10 things that can make coaching in #callcenters go wrong. Find out which issue (or issues) is holding back your coaching efforts. bit.ly/45JZP1E

👩‍🦰 Increase our bottom line? "Just use AI." 👨 Boost agent productivity? "Just use AI." 🧑‍🦰 Improve AHT, CSAT, and FCR? "Just use AI." AI can do a lot – but not without some direction. See 11 ways #AI is revolutionizing the #callcenter industry. bit.ly/44Ojgor

When it comes to #callcenters, the human element remains irreplaceable. But could real-time assist tools take your team to the next level? ⚖️ Weigh the benefits against the challenges with our latest blog post: bit.ly/3XVHL1n

Managing a diverse product portfolio is challenging. But Thrasio excels in customer support for nearly 200 brands. Find out how they achieved: 🚀 600% More Coachings 🚀 4 Hours Reduced in FRT 🚀 58% Faster Issue Resolution What's their secret weapon? bit.ly/3PIPtta

#GTACC 2023 kicks off tomorrow in #Toronto! Randy Clapp & Afshan Kinder will be joining a panel discussion on "Leading Through Change with Technology." Trust us – it's going to be one epic conversation! If you're attending, make sure to drop by our booth.

Coaching results feeling off? It might be the follow-up that's lacking, not the #coaching itself. In #callcenters, follow-ups are key to understanding gaps and celebrating growth. Dive into our blog to see how a solid follow-up can be your game-changer: bit.ly/3PMmULp

What if you could save money by investing in your people? Good #coaching offers more than just performance improvement – it delivers cost-saving benefits that can have a massive impact on your #contactcenter's bottom line. See the infographic: bit.ly/3rso2Ko

A call center’s most valuable asset? Its people. 🤖 But could AI be a close second? Real-time assist tools give agents on-the-spot assistance! But don't let the shiny tech distract you from the potential drawbacks. We're unpacking it all on the blog: bit.ly/3rFjNv2

AmplifAI has been included as a Sample Vendor on 2023 Gartner® Hype Cycle™ for Digital Workplace Applications, which highlights how emerging technologies are shaping digital literacy and helping people work in new and more effective ways. Blog: bit.ly/amplifaigartner

It’s easy to feel like adding AI into your #callcenter will just complicate things. But here's the real deal: With AI taking care of data analysis, team leads get the freedom to do what they do best: connecting, coaching, and caring. See how --> bit.ly/3QblZTB

📬 #Coaching results not “fitting” your expectations? Maybe your follow-up plans have been lost in the mail. If your current strategy feels stuck, get #coachingtips to improve your team's follow-up process and coaching feedback delivery → bit.ly/3T4j2HR

"As an entrepreneur, you're going to get hit with problems you have no idea how to solve. You just have to work your way through it. Overcoming challenges is the key to becoming a successful entrepreneur." #Entrepreneurship #Resilience #Innovation bit.ly/3TEhUuz

Kickstart 2024 with AI-Powered Goals! Elevate efficiency and retain talent with our AI insights. Enhance employee engagement and drive cost-savings. Ready for impactful business objectives? bit.ly/3NJNJhW #AIGoalSetting #BusinessStrategy #CostSavings #EmployeeRetention

Discover how Home Depot & AmplifAI are revolutionizing customer care and efficiency! Dive into our blog for a deep dive into next-level customer experience strategies: bit.ly/48fmeVM #CustomerExperience #RemoteWorkSuccess #EmployeeEngagement #TechInnovation #CX

🚀Are your business goals for 2024 AI-enhanced? Leverage the power of AI to create and reach ambitious yet achievable goals. Enhance employee engagement and drive business success like never before. bit.ly/3vhxrXf #AIForBusiness #StrategicGoals2024 #EmployeeMotivation

In the rapidly evolving landscape of AI and machine learning, understanding how to leverage these technologies for workplace success is crucial. Read Paul Leonardi's full article to discover how: bit.ly/3RIPOvT #AIinBusiness #GenerativeAI #LeadershipStrategy #AI #CX

Catch the total solar eclipse followed by the headline conversation with Melissa Pollock and Dennis Gooch from The Home Depot. The topic: Leveraging Advanced Technology to Enable People and Performance. It's going to be actionable, informational, and fun.