Alan Pennington (@alankpennington) 's Twitter Profile
Alan Pennington

@alankpennington

It's all about what we as CUSTOMERS experience but when will companies get it!

ID: 234689987

calendar_today06-01-2011 09:27:43

751 Tweet

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Alan Pennington (@alankpennington) 's Twitter Profile Photo

Please take away that ridiculous pop up for ultimate rewards that appears every time you view a page on your website!! #barrowafc

Barrow AFC (@barrowafc) 's Twitter Profile Photo

FULL TIME. JOB DONE. Get ready for next season, Barrow fans - we are staying in the Football League. And this time you're all invited. 🟢0-2🔵#BarrowAFC

FULL TIME.

JOB DONE.

Get ready for next season, Barrow fans - we are staying in the Football League.

And this time you're all invited.

🟢0-2🔵#BarrowAFC
Alan Pennington (@alankpennington) 's Twitter Profile Photo

At DTX show at Excel went to large Cisco stand to talk to their CX team but nobody there waited, asked others no one knows where they are all other Cisco stand manned. The clue is in the name Cisco Experience team…not a good experience #dtx2021 #cisco

Alan Pennington (@alankpennington) 's Twitter Profile Photo

BA cancel our outbound flight on a BA holiday tell you to call = to a recorded message saying unless your travelling in the next month drop off we are ..so we hold on and they say experiencing high call volumes ..surprise then cut us off tried for three days now!!#BritishAirways

SuiteCX By Question Pro (@suitecx) 's Twitter Profile Photo

SuiteCX integrates with a range of data sources (customer, employee, and partner surveys; mystery shopping; metrics; persona insights; and interaction data) creates data- driven customer journey maps. #CX ⁦➡️ @vap1⁩ suitecx360.com/forrester-land…

Alan Pennington (@alankpennington) 's Twitter Profile Photo

Trying to log into govt gateway to complete self assessment but ‘safari cannot establish a secure connection’ ??#@HMRCcustomers

Alan Pennington (@alankpennington) 's Twitter Profile Photo

Is it Marks and Spencer’s Chalfont St Peter no tolls open ask if one can be opened as self serve is a pain…we are not allowed to you are not buying enough hmmm not an experience I would recommend #marksandspencer #customerexperience

Alan Pennington (@alankpennington) 's Twitter Profile Photo

Put car in for a service at Jaguar Land Rover Aston Clinton for a service and MOT told them I needed it back by 4pm now get call at 2pm they have done nothing can we keep it overnight is that Ok. Well funnily enough NO this is the third time out of 4 visits I have had this #JLR

Alan Pennington (@alankpennington) 's Twitter Profile Photo

EDF have taken hundreds of £,s from my account no bill illegal under direct debit mandate 3 calls to them one cut off one no call back third we don’t know why, no resolution yet to what is effectively theft #edf #edfenergy

Alan Pennington (@alankpennington) 's Twitter Profile Photo

Get a car insurance renewal quote from AA increase 400%! Call ..why? That was our underwriter? So actually I am not dealing with the AA it’s some faceless underwriter that you can hide behind! Left of course appalling experience #AAinsurance #AA #CustomerExperience

Alan Pennington (@alankpennington) 's Twitter Profile Photo

Flight Vancouver to London great arrives early but park plane at T5 not T3 then take over an hour to transfer passengers and luggage across the airport just rubbish after a long flight #britishairways #ba