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Interplanetary Doordash

Michael Porter talks about "causal ambiguity". He's got it wrong. It's most not ambiguity about what the cause is. It's non-causal! There *isn't* a root cause to be ambiguous about! (I've been reviewing notes from a chat with JP Castlin)

You can’t jump from data to action. Instead use abduction (the logic of hunches) then probe, sense, respond. “To generate a strategy, one must put aside the comfort and security of pure deduction and launch into the murkier waters of induction, analogy, judgment, and insight”

2024 we all be like

A band that plays absolutely filthy funk covers of Studio Ghibli movie music Howl’s Grooving Castle Does it exist? Can we manifest it?

"How Capable Leaders Navigate Uncertainty and Ambiguity" buff.ly/49Fb6BQ John Cutler interviews Tom Kerwin

🥳 Exciting news! Tom Kerwin's full talk from UX Brighton 2023 has just been released! Dive deep into "Sneaking agility back into Agile" as Tom uncovers why Agile and design often clash and how to remedy it. Curious about why the dominant orthodoxy of Agile sometimes hinders

Conversational programming takes another step forward, Simon Wardley ?!

Speaker announcement! 📢 Please welcome to the UX London day-one lineup - Tom Kerwin! 👏 Tom is also giving a workshop on day two and again on day three. Learn more about Tom here - 2024.uxlondon.com/speakers/tom-k… 🔗 #uxresearch #ux #event #conference

I'm almost too embarrassed to ask, but... who's hiring?

You truly are spoiled for choice with our day two product design workshops from Tom Kerwin, Serena Verdenicci, Ben Sauer & Brad Frost. Some of our workshops span multiple days, do check the schedule & plan your day accordingly. Tickets + schedule here - 2024.uxlondon.com 🎟

Measuring customer experience with NPS is about as useful as measuring our window by asking everyone who’s visited our house in the past 6 months how they felt about the quality of light in the house on a scale of 0-10. Lies, damn lies, and metrics: triggerstrategy.substack.com/p/lies-damn-li…

Every PM and designer should memorize this chart. It clears up the 4 product risks, and finally ends the confusion between desirability, feasibility, viability, and usability. Keep it close. It’s a cheat code for better product decisions. Thanks Tom Kerwin 🙏