Customers rely on CPG brands, but do brands know exactly who their loyal customers are? Here's some advice on how to unlock #D2C relationships in the #CPG space #loyalty CVSoci.al/FMi8IUfP

While we’ve all had a good laugh at the many memes illustrating the dumpster fire 2020 has become, the reality is that this year has brought a fundamental shift in consumer behavior that is here to stay. CVSoci.al/nelWxoc7

So quiet with the #Don banned. Thank you internet gods. #Trump #banned

Hey, I’m discussing “Zero-Party Data Party”. Today, Feb 23 at 2:00 PM MST on @joinclubhouse. Join us! joinclubhouse.com/event/xp3pr6zP #zeropartydata #privacy #Personalization

Build a database. Or ‘hope’ the adtech platforms figure it out. Good read if you advertise at scale. martechtoday.com/sharing-the-tr…

Where did all the smart, creative marketers go? When an agency CEO says "more AI to drive signal intensity" we've lost our way. We sound like robots. Creative and connection are dying. That's a shame. There's a better way. Humanize your marketing strategy. #zeropartydata

Unbelievably easy and fast chatbot customer service with United Airlines. Cancelled flight, got credit in under 2 mins. Crazy effective.

Hey CenturyLink @CenturyLinkHelp your chat bot sucks. I’d say you are not customer obsessed. Not even customer focused.

Hey CenturyLinkHelp CenturyLink Business @CenturyLink @CenturyLinkHelp this #customerexperience is horrible.

Can someone just finally kill off Nielsen? Crazy how much money is influenced by their sad and archaic methods. Brands, stand up (finally) and ditch them. thedrum.com/news/2021/09/0…

OMG... I can't believe SAP Concur actually made their expense report product worse. Fucking worst software on the planet, hands down. My last tweet was about a year ago but I had to come out of retirement to vent about this. #expensereport #TimeIWillNeverGetBack

Excited to finally get my HubSpot certification done. Been using it for years, but making it official!

I'm back. Maybe.

Well VF Corporation has some work to do. I bet this leads to Vans 'diversifying' it's marketing to appeal to even less 'core culture' audiences. Let's hope they can keep that core brand feel: retaildive.com/news/sp-global…

What's happening? Oh, the launch of the #autonomousmarketing platform. Check out what the #FutureOfMarketing looks like for brands and #Retail: finance.yahoo.com/news/wunderkin…

Well Western Digital just lost a customer. Beware if you need replacement parts or warranty care. Been waiting months on a simple $300 hard drive warranty replacement, and they claim to have no sleds for a wildly popular and easily attainable GRAID unit.

AI doesn’t need to be smarter. It needs to be trusted. Agentic AI isn’t replacing humans—it’s freeing them to do more of what matters. Forget dashboards. The future of work is orchestration, not overload. linkedin.com/feed/update/ur… #AI #FutureOfWork #AgenticAI #Productivity

Why is the United Airlines #wifi always down these days? I fly 60+ flights a year. Probably 240hrs+ of ‘work’ time lost. That’s more than enough lost connectivity to switch airlines. Anyone having better consistency with americanair? They serve my main routes.