Have you been saying…. Give me EASY access to my data?!?!! Well here you have it. Verint has heard and answered you… #contactcenterwhisperer #thatwfmgirl #verintanalyst

Daniel is excited about the business outcomes of the Verint CX Bots

Discover the future of work at #EnterpriseConnect2024! Join Juanita Coley on March 27, 9 am EST for insights on redefining workspaces through WEM trends. Don't miss this chance to revolutionize employee engagement and customer experiences. Register now: bit.ly/JuanitaColeyat…

Explore how to enhance employee experiences in today's evolving landscape with Juanita Coley. Register Now bit.ly/JuanitaColeyat… #EmployeeEngagement #workforcemanagememt #SolidRockConsulting #TheWFMPeople

New blog is up WFM Tipsy Thursday What is ACW and should we be tracking it? Read full blog here: solidrockco.net/what-is-acw-an… #thewfmpeople #workforcemanagememt #wfm #customerexperience #CX #employeeexperience #EX #solidrockconsulting #SRC

Optimizing handle time and guaranteeing flawless customer interactions across all channels require a comprehensive understanding of ACW. Check out our Tipsy Thursday on YouTube here 👉 youtube.com/watch?v=HlGoWY… #ex #cx #workforcemanagement

Time is ticking! ⏳ Don't let the opportunity slip away! Join us on March 27th at #EnterpriseConnect2024 9 am EST for an enlightening session with Juanita Coley, as we delve into the dynamic world of redefining workspaces. Register now: bit.ly/JuanitaColeyat… #EX #CX #wfm

Say goodbye to manual spreadsheets with CommunityWFM! Watch the full episode of Demos On Demand #customerexperience #customerexpereince #callcenter

Last chance! Join us TOMORROW at #EnterpriseConnect2024, 9 am EST for an exclusive session with Juanita Coley. Let's redefine workspaces and shape the future of work together! Secure your spot now! Register now: bit.ly/JuanitaColeyat… #EmployeeEngagement #workforcemanagememt

Protecting your customers' privacy is non-negotiable. 🛡️ Did you know that customer conversation privacy is crucial? Don't take risks with their safety and trust. Prioritize privacy at every turn. Book your discovery call now! #SolidRockConsulting #workforcemanagement

Did you know that automating your email responses can significantly enhance efficiency and productivity? Book your discovery call now! bit.ly/solidrockconsu… #SolidRockConsulting #workforcemanagement #customerexperience #employeeexperience #SBBT #smallbusinessowners #Customer

Check out Juanita Coley's report on #VerintAnalystDays: "Verint’s approach to #CXAutomationprovides organizations with the tools they need to navigate rapid technological advancements and achieve sustainable CX results.” buff.ly/3x6D8IO #AI #bots

The NEW CX Transformed by AI, Powered by Five9 GeniusAI a suite of processes leveraging AI! #Five9CXSummit

Thanks @EvanKirste! Preorder your copy at wfmgobeyond.com

“Great CX is the great equalizer” Andy Dignan #FiveCXSummit

Listening to a Five9 customer panel and “Hyper Personalization” is a theme that’s developing here at #Five9CXSummit

Steve Drew of RNL talked through how they are leveraging real AI to create more personal conversations that boost college donations… #five9summit

Lori Bradshaw of Alaska Airlines talking through INCLUDING agents in there process of adopting AI and how their AI goal is to give agents the tools they need to be successful! #Five9CXSummit #CustomerPanel #AI