A huge thank you to EMERGE Lakeland and the Lakeland Chamber of Commerce for inviting me to speak at their meeting this week on Relationship Building. #chambersofcommerce #networking #customerexperience #keynotespeaker #workshops #businessdevelopment #upskilling

What if we all approached our teams, clients, & customers with this mindset? How do you show your appreciation for the people who choose to engage with you? #TeamEngagement #Humility #OzzyOsbourne #ServiceLeadership #EQ #LeadWithHeart #RockStarLeadership #TonyTips Ignite Your Service Training + Consulting

🎙️ Designing Your Customer Experience Framework & Hospitality Blueprint 🎧 Listen here: podcasts.apple.com/us/podcast/des… #CX #Leadership #CXStrategy #CustomerService #ServiceCulture #TonyJohnsonCX #CustomerServiceAcademy #HospitalityStrategy #HospitalityCulture #PremiumCustomerService

Unfocused approaches and too much nonsense or jargon is not leadership. Stop confusing activity and lots of words with vision. #Leadership #CustomerExperience #Clarity #Focus #Teamwork #CX #EmployeeExperience #IgniteYourService #TonyTips #Simplifytheagenda #simplification

So many experts. So little actual expertise. Have you noticed how many people out there want to help you do a thing - but they haven't done the thing themselves? #Leadership #RealTalk #ProfessionalGrowth #ExperienceMatters #LeadershipDevelopment #ExecutiveLife #TonyTips

🌐 Happy World Wide Web Day. It’s wild to think this tool we take for granted didn’t even exist a few decades ago - and even wilder when I think back to life without it. #WorldWideWebDay #Leadership #CX #ExperienceMatters #DigitalHumanity #OperationalExcellence

That’s it. No secrets. No shortcuts. Just the daily commitment to show up prepared and work at it. Any given day, I'll outwork my competition - just like Ryno. #Leadership #Discipline #CX #Hospitality #Execution #DailyHabits #WorkEthic #CustomerExperience #RyneSandberg

Relationships are everything - in hospitality & in life. People with a best friend at work are 7x more likely to be engaged. Friendship lowers stress, boosts happiness, & builds trust. Reach out. Reconnect. #NationalFriendshipDay #Leadership #PeopleFirst #BestFriendAtWork

🎙️ Designing Your Customer Experience Framework & Hospitality Blueprint 🎧 Listen here: podcasts.apple.com/us/podcast/des… #CX #Leadership #CXStrategy #CustomerService #ServiceCulture #TonyJohnsonCX #CXpodcast #CustomerServiceAcademy #HospitalityStrategy #HospitalityCulture #PremiumCX

🗺️ How to Create Your Guest Experience Framework and Hospitality Blueprint 🎧 Listen here: podcasts.apple.com/us/podcast/des… #CXpodcast #CustomerExperience #Leadership #CXStrategy #CustomerService #ServiceCulture #TonyJohnsonCX #HospitalityStrategy #HospitalityCulture #PremiumCX

Ghosting your team looks like: ❌ Canceling 1:1s ❌ Showing up late ❌ Winging the convo ❌ Not following up Don’t be shocked when trust and results vanish too. ✅ Show up ✅ Have a plan ✅ Make it two-way ✅ Follow through #Leadership #1on1 #Teamwork #Management #WorkCulture

Have you ordered your copy of Together We Serve? Now is a great time to finish up your summer reading list to grow your business. amazon.com/dp/B07SS7GZ7M #backtoschool #funny #hospitalitybook #topcxbook #cxbook #employeeengagement #teamwork #community #salesgrowth #marketing

Innovation isn’t born in comfort zones. The best ideas often feel unproven, untested, and uncomfortable. Calculated risk is a part of innovating experiences. #Innovation #Leadership #RiskTaking #GrowthMindset #Strategy #Creativity #innovatingexperiences #disney #michaeleisner

🎧 New Podcast: Technology-Enabled, People-Focused Customer Service Listen to the full episode here: podcasts.apple.com/us/podcast/tec… #CustomerExperience #CX #AI #HumanTouch #PodcastRecommendation #Leadership #Innovation #CustomerServiceAcademy #TopPodcast Mosaicx

What is keeping you up at night? That big rock, big bet, big opportunity that has your brain firing at 3 a.m.? Lean into it and solve it. #Leadership #ProblemSolving #Mindset #Focus #BusinessGrowth #Wellness #TonyTips #FliptheScript #StrategicThinking

Your customers are comparing you to anyone they do business with. They are also looking at every detail to determine your level of care and intentionality to what you do. #intentionality #details #quality #tonytips #customerservice #hospitality #clean #tonytips #hospitality

You can't demand that your team take excellent care of customers. You must inspire them to want to care for people. #Leadership #TonyTips #CX #CustomerService #Hospitality #Inpire #Teamwork #CustomerExperience #Funny #meme #NFT

Some of the best breakthroughs in my career came wrapped in frustration, setbacks, or complexity. I had to be willing to change my perspective and do the work. #Leadership #Innovation #CX #ProblemSolving #IgniteYourService #TonyTips #HospitalityExcellence #HospitalityMatters

Great week speaking in The Volunteer State on hospitality & leadership. It has been a whirlwind August so far with over 1000 attending sessions in the last 2 weeks. #Hospitality #CustomerExperience #HospitalityTraining #CustomerExperienceTraining #CXTraining #KeynoteSpeaker