Knowing your customer churn rate isn’t valuable unless you also understand the reasons your customers churn–and what factors your business can control. Here’s how you can measure and act on churn insights using Tethr: bit.ly/3YkoXsJ

What changes can your contact center make to help its sales reps close more deals? We’ve got some recommendations based on data from more than 2.5 million sales calls. bit.ly/3Yw0SiB

How can you help all the sales agents in your contact center reach the level of your top performers? In our new blog post, we’re looking at how you can use conversation intelligence to improve your entire sales team’s performance: bit.ly/3OCGSpZ

Reducing contact center costs and improving the customer experience aren’t mutually exclusive. Here’s how you can do both with help from Tethr’s CostRx dashboards: bit.ly/3QRcL16

We’re excited to announce our platform’s new predictive CSAT: an AI-powered model that assigns a satisfaction score to every interaction based on the words and phrases used by the customer. Learn more in our new blog post: bit.ly/485vsUW

Last week, we joined leaders from Glia, Credit Union 1, and Unitus Community Credit Union for a great webinar discussion about the impact of QA automation on employee and member experience. We've rounded up 6 of the top takeaways in our latest blog post: bit.ly/3RklsBg

Are generative AI chatbots ready for primetime? It’s easy to see the appeal, but there are still a lot of ways AI chatbots can go off the rails. In our new blog post, we look at how you can reduce the risks by using conversation intelligence: bit.ly/3ELzxjs

What’s driving repeat calls in your contact center? We’ve got a new blog post sharing how conversation intelligence can help you uncover the root causes of repeat calls–and ultimately improve your first call resolution. Check it out now: bit.ly/3PwIYs1

Customer Service isn't the only department that can benefit from hearing the voice of the customer. Here's how 5 different types of managers can use conversation intelligence: bit.ly/3QfmOwd

How can call centers shift from a reactive to a proactive approach to managing customer service? It starts with predictive analytics: bit.ly/3tKr7Xh

In a new blog post, our CTO shares his perspective on opportunities for generative AI in the contact center and some of the applications Tethr is exploring. Check out the full post: bit.ly/3QlYd7t

Survey fatigue is real. So what can businesses do about it? Rather than doubling down on surveys, it’s time for businesses to listen to the conversations their customers are already having with them: bit.ly/40tdLv7

Our team attended several credit union conferences this fall and had some great conversations with member experience (MX) leaders. We’ve rounded up our top 4 takeaways in our latest blog: bit.ly/46eKeGO