Watering down Royal Mail delivery rules risks ‘rewarding failure’ independent.co.uk/news/uk/royal-…

7.2 million people experienced postal delays this spring. That’s 1 in 6 people. And 1.4 million people faced serious consequences as a result. Read more ⤵️ citizensadvice.org.uk/about-us/media…

With water bills set to rise above inflation over the next 5 years, the key conversation we need to be having is how to fix the broken system of water social tariffs to ensure that those on the lowest incomes are shielded from these rises. Short🧵 theguardian.com/money/article/…

Today's the #KingsSpeech - and @citizensadvice we know the number one issue facing the people we help is living standards: paying the bills, making rent and putting food on the table. A few thoughts on what we're hoping to see from the new government..

It’s only right that Ofcom is acting on this. But the door has still been left wide open for providers to sneakily include ‘prices may vary’ small print in their contracts, leaving consumers exposed to wholly unpredictable price rises bbc.co.uk/news/articles/…

"I rely on the postal system. If I can't go somewhere to speak to someone or have a number, I've got to write a letter...somebody has to be accountable." Our storyteller John speaks to BBC Radio 4 #YouAndYours about the impact postal delays can have: bbc.co.uk/sounds/play/m0…

2 years ago we found that people of colour were paying £250 more for car insurance than white people. New research shows the gap has widened, and now stands at over £300. The FCA must act. Read our new report here: citizensadvice.org.uk/policy/publica…

What is a hate crime? If you’ve experienced a crime, it’s a hate crime if you think the person's behaviour was motivated by prejudice against you, such as because of your race or religion. Our advice can help you check if you’ve experienced a hate crime ⤵️

A 10% rise in energy bills comes at the worst time for millions of families who are still struggling. 1 in 4 people told us these costs could mean they’d have to turn off their heating or hot water. The govt must tackle this challenge and support those who need it most

Dame Clare Moriarty, chief exec of Citizens Advice for England and Wales, tells #R4Today that the government needs to 'recognise the need for targeted support' for people struggling with energy bills, ahead of a meeting with the energy minister and industry leaders later today.

Is the cost of living crisis over? That’s not what we’re seeing. Our Director of Policy, Tom MacInnes, explains what our data is telling us. Hear more at our October Data Insights event ⬇️ eventbrite.co.uk/e/labours-budg… #CADataInsights

Is the cost of living crisis over? No. Millions of households are having to choose which essential to cut. Social tariff schemes exist to help but they aren't working. Really excited to be working with IPPR, Policy in Practice and abrdn Financial Fairness Trust to look at how we fix this.

🚨New report from CitizensAdvice. We've found almost £2bn of support with essential bills for low-income households is going unclaimed 🚩To blame: postcode lotteries, complicated application processes, and low awareness ✅Good news: It should be fairly easy for govt to fix

New report out today from CitizensAdvice, the first of ongoing work to look at how social tariffs can be better designed to target support to those most in need, to ensure they can have access to essential services. But, there are some fixes that can be made now. More 👇🏾👇🏾

Thanks BBC Money Box and Paul Lewis for having me on today to talk about how we can unlock £2bn of support for people on the lowest incomes. There are steps government can take right now to fix this and end unfair postcode lotteries:

Some of the scams most reported to us are investment and financial scams. This Scams Awareness Week we’ll be sharing why it pays to stay #ScamAware and protect yourself. Have you ever been scammed?

Tom MacInnes, director of policy at Citizens Advice, tells #R4Today the Budget is a 'great opportunity' for the Chancellor to help 'some of the people who have been particularly badly hit', including private renters and people with disabilities.

📦 It’s here! Our annual #ParcelsLeagueTable is live. We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust. So, how did they perform? 🧵

1 in 4 workers rely on Statutory Sick Pay (SSP) when they’re too ill to work. But at only £117/week, it’s not enough for most to live on. Our new report shows what happens to people's ability to afford their essential costs if they have to rely on SSP.🧵1/ citizensadvice.org.uk/policy/publica…

New CitizensAdvice research shows the scale of affordability issues in the car insurance market, where drivers have experienced steep hikes in the costs over the last 2 years. As a result we're seeing people priced out or having to make difficult choices to retain cover