Today, we reflect on the courage, sacrifice, and service of the men and women who shaped our nation’s journey. Their legacy inspires us to lead with integrity, resilience, and purpose. May we all strive to be heroes in our own spheres , lifting others up, building communities,

What if citizen feedback became a routine part of improving public services? SEMA provides practical and digital feedback tools that help public and private institutions listen to citizens in real time. By turning everyday feedback into actionable insights, SEMA helps build

Earlier today , the SEMA team had the opportunity to engage with the technical team of immigration officers at Entebbe International Airport. The session focused on orienting the officers on SEMA’s citizen feedback tools, how they work and the value they bring in improving

Refugees are not just displaced , they are part of our communities. As we approach #WorldRefugeeDay, we stand for systems that listen, serve with dignity, and include refugee voices in shaping public services. #WithRefugees #EnablingChange #Accountability #WorldRefugeeDay

We’re on site at the #whatifinnovationfestival , pass by our stall and let’s talk feedback , how it can be a powerful tool for improving service delivery and closing the gap between institutions and the communities they serve. Let’s reimagine a world where listening becomes

Refugees don’t need our pity they need our respect, our action, and a seat at the table. At SEMA, we believe public institutions must listen to all voices , including those of refugees and deliver services that uphold dignity and rights for everyone. #WorldRefugeeDay

The SEMA team had the honour of presenting our Police Trend Report to AIGP Twaruhukwa Erasmus, Head of Research and Planning Uganda Police Force He appreciated the balanced approach of the report, highlighting both client experiences and the internal challenges officers face in service

SEMA held an impactful community civic engagement in Kabalagala, in partnership with the Kabalagala Police Division. The session focused on equipping the refugee community with essential knowledge about Uganda’s laws and public service delivery procedures. With the support of

What does police service delivery look like through the eyes of citizens? Between November 2024 and May 2025 , we collected feedback from nearly 3,000 citizens at four urban police stations in Kampala and Wakiso. Our latest Police Trend Report dives deep into the everyday

Yesterday, we shared SEMA’s Police Trends Report with the OC at Wakiso Police Station a conversation grounded in the lived experiences of everyday people seeking justice and support. Community members raised real concerns like delays in receiving service . The officers were

Empowering Communities Through Citizen-Generated Data. SEMA, in partnership with Dev Transform, launched the Citizen-Generated Data (CDG) Project in Kangulumira Town Council, Kayunga District with an inception meeting alongside local leaders. We introduced the concept of

Listening is governance. Feedback is power. On day two of the Government Empowerment Network launch implemented by Instiglio , SEMA led a high-impact training session under the module “Technology: Citizen Engagement for Improved Service Delivery.” We engaged key

SEMA was honored to join World Refugee Day (#WRD) celebrations held at Nabagereka Primary School. A powerful celebration of refugee resilience and their contributions to host communities. A day of unity, hope, and inclusion. #WithRefugees #solidaritywithrefugees

Yesterday, SEMA had the pleasure of hosting the team from Busara Center for an in-person working session focused on finalizing our impact tracking tools. These tools will strengthen our ability to measure the influence of community feedback across public institutions capturing

Years of broken trust have left many citizens unheard or unsure how to engage in governance processes. SEMA is that safe space restoring trust and making feedback possible. #FeedbackMatters #TalkToSEMA NTV UGANDA Daily Monitor Parliament of Uganda Center for Constitutional Governance (CCG) Government Citizen Interaction Centre Anti Corruption Unit - State House Uganda

Thank you for standing with communities and bringing services closer to those who are often left behind.

Earlier today , SEMA hosted a community civic engagement in the Old Kampala Metropolitan area, bringing together public service providers and refugee communities for meaningful dialogue. The goal was to bridge the knowledge gap around the services available to refugees through

Empowering youth through soft skilling . This morning, our research trainees participated in a hands-on training session focused on understanding the client impact survey. The session aimed to ensure trainees grasp the purpose and structure of the survey they’ll be

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Congratulations to this year’s interns. It was an inspiring conference! The passion, ideas, and drive to be solution oriented give us so much hope for the future of justice in our communities. We’re thrilled to see the program grow into a Fellowship next year, opening doors