RT Most Recommended Books: "Customer Understanding" by Annette Franz, CCXP is on our list of the best #customerexperience books of all time! #cx #customerunderstanding buff.ly/3YLbwSM
Thank you Treasure Data for including my book, Customer Understanding, next to 13 other greats! >> 14 Essential Customer Experience Books to Help You Rethink Your CX buff.ly/3dsxCRy #customerexperience #cx #books #author #customerunderstanding
Thank you Ozonetel Communications for including my book, Customer Understanding, in this list! >> 10 Customer Experience Books every CXO should read buff.ly/3aRiErQ #customerexperience #cx #books #author #customerunderstanding