Philip Hodgson(@bpusability) 's Twitter Profile Photo

Could early application of basic research methods have helped prevent the ? Did Fujitsu or Post Office conduct user tests with actual subpostmasters and real-life tasks? Did PO top brass ever make field visits to understand how subpostmasters do their jobs?

Could early application of basic #UX research methods have helped prevent the #HorizonITScandal? Did Fujitsu or @PostOffice conduct user tests with actual subpostmasters and real-life tasks? Did PO top brass ever make field visits to understand how subpostmasters do their jobs?
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Berwick-upon-Tweed(@BerwickMatters) 's Twitter Profile Photo

: Alan Bates considers raising funds for private prosecutions of Post Office bosses over the . No doubt millions of folk will want to contribute to a just outcome if current process fails to prosecute. bbc.co.uk/news/uk-688055…

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