With a pay-as-you-go (PAYG) smart meter, you only pay for the heat you’re using, before you use it, rather than receiving a monthly bill. If you have Incontro, download the user guide here: switch2.co.uk/residential-po…

Some helpful steps that may be of use if things ever go wrong with your heating or hot water: switch2.co.uk/residential-po…

#ToppingUp ▪️Online using the my.switch2.co.uk portal ▪️Visit any PayPoint outlet ▪️Telephone the automated payment line Telephone 0333 313 9171 ▪️Download the Switch2 app, available from the App Store & Google Play Read more: switch2.co.uk/residential-po…

We would be grateful if you could let us know if you are currently self-isolating prior to arranging an engineer's visit. Our engineers have been briefed on best practice hygiene & will ensure that they are minimising any risk during their visit to your property. Thank you!

Our services are operating & we have a well-resourced engineering team & contact centre. We have prioritised emergency call outs (any problems with water, heat or leaks). All non-essential maintenance has been put on hold. For full updates please read: switch2.co.uk/residential-po…

How do I use my PAYG unit? If you have a G6 unit you can download the user guide from the Switch2 website. ▪️Your G6 ▪️Pay As You Go ▪️In-Home Display Screens ▪️Frequently Asked Questions ▪️Energy Advice switch2.co.uk/residential-po…

my.switch2.co.uk The simplest way to manage your account online!

Following careful consideration & planning Switch2 is now responding to all non-essential calls, project work & planned maintenance visits. Our engineers are to follow a strict procedure in line with social distancing & will be fully equipped with PPE. switch2.co.uk/residential-po…

Switch2 Energy has joined with the UK’s leading heat network providers to launch a new consumer protection agreement to support customers through the pandemic. The Heat Networks Industry Council was established by @theADEuk Read more: switch2.co.uk/switch2-joins-…

#ToppingUp ◾️ Online using the my.switch2.co.uk portal ◾️ Visit any PayPoint outlet ◾️ Telephone the automated payment line: 0333 313 9171 ◾️ Download the Switch2 app, available from the App Store & Google Play Read more: switch2.co.uk/residential-po…

Update 22/10/2020 Switch2 have made updates to the procedure for booking in engineer visits to properties based on government guidelines. Please visit our website for full details: switch2.co.uk/.../coronaviru…

During Christmas & New Year here are Switch2’s Customer Services opening hours, however in the event of an emergency please phone 0333 321 2010 at any time 24/7, where our full out of hours support is available. Engineers will be on call throughout the festive period.

Problem with your supply or heating system? Visit our website for some handy hints and tips that may help you: switch2.co.uk/residential-po…

#ToppingUp ◾️ Online using the my.switch2.co.uk portal ◾️ Visit any PayPoint outlet ◾️ Telephone the automated payment line: 0333 313 9171 ◾️ Download the Switch2 app, available from the App Store & Google Play Read more: switch2.co.uk/residential-po…

Switch2 will be performing some essential maintenance work on Saturday 19th June 2021 between the hours of 09:00 - 17:00. During this time G6 & Incontro payments can be made, but top-ups will not be received by the units until the end of the maintenance window.

my.switch2.co.uk will be unavailable for 15 minutes from 9am on 1st July 2021. During this time a maintenance page will be displayed. Customers needing to top-up urgently should use other available payment channels (telephone/app) or wait until the end of the maintenance.

my.switch2.co.uk will be unavailable for 30 minutes from 9.30am on 21st July 2021 for essential maintenance. Customers needing to top-up urgently should use other available payment channels (telephone/app) or wait until the end of the maintenance period.