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Life insurance was never meant to be sexy, deconstructing delight dana chis #uxhk

We are now part of the rhetoric! Team Manulife #uxhk dana chis

Design fiasco= bow on a garbage bin dana chis #uxhk HeathWallace

Don't fail to deliver on your promises, intention is not enough if you deliver a broken experience dana chis #UXHK

dana chis on how there's more to designing than just eliminating frustration. Pleasure. Flow. Meaning. Purpose. #UXHK

It is easy to say 'failure is acceptable', the reality is very different. #FutureofWork #UXHK

“Simplicity is about subtracting the obvious and adding the meaningful.” – John Maeda #UXHK #futureofwork

Love for all things old. secondsguru.com/blog/tips-on-b…

My problem with "Design Thinking” is that there’s too much thinking and not enough doing.

McKinsey buys Lunar design. Keeping eyes open to watch what it begets, hot mess or esoterica. wired.com/2015/05/consul…

Change towards customer centricity one post it at a time Jason Dehni Manulife

Painting clouds will not make rain. Note to innovation teams #innovation

Check out this post by Manulife Asia CMO Jason Dehni - Omni-Channel is the New Normal on LinkedIn linkedin.com/pulse/omni-cha…

Maria Aspan Lara Gilman Sophie Guibaud Mellssa Guzy Arbor Ventures Sushmita Munshi Christine Duhaime MaxineRyan and more @ #FF16 #noallmalepanels

Makes me wonder! Why Women Aren't Buying Smartwatches flip.it/dKqVv

"Are young people really leaving Facebook?" on LinkedIn linkedin.com/pulse/young-pe…

On a flight to HCM City, CX new inflight entertainment system says Sydney. OMG moment. #cathaypacific