Quelle surprise: onboarding groups presents different challenges from onboarding single users. supportops.co/152-ive-got-to…

How does your onboarding change when it’s a team buying your product? overcast.fm/+BdusW9C6w

🆕 Let’s talk online classes with Alison Groves and jeff vincent! supportops.co/153-back-to-sc…

I’ve been doing these things for almost 10 years, and still don’t have all the answers. Super fun conversation! x.com/supportops/sta…

Are you thinking about online classes/demos for your app? Give this episode a listen to help with that decision! supportops.co/153-back-to-sc…

Customers love it when you offer classes and demos but how effective are they? Support Ops bit.ly/2hObYMb

🆕 Chelsea and jeff vincent look at how white glove onboarding can be successful for your customers. supportops.co/154-white-glov…

Have you thought about offering white glove onboarding for your customers? overcast.fm/+BduthSHP8

With this week’s episode, we look at how to successfully offer a white glove onboarding experience. overcast.fm/+BduthSHP8

Closing keynote from @knowyourconpany ceo Claire Lew at #SupConf pscp.tv/w/bNC_XTF6WUVi…

🆕 Customer Success - Don’t Slap It On supportops.co/155-customer-s…

🆕 What does a career in customer support look like? supportops.co/156-a-career-i…

📣 How can you turn your #CustServ reporting from a document that goes unread to information that makes a real difference to your business? Join Chase Clemons of Basecamp Support Ops and @nickfrancis for a live chat on leveling up your support reports 🙌 hlp.sc/2AsUvnD

🆕 The future of customer support supportops.co/157-the-future…

When you report on everything, it’s easy to lose sight of what truly matters. helpscout.net/helpu/basecamp…

.Support Ops talks about the future of customer support. bit.ly/2BcsdP7

🆕 Supporting your team in both work and life. supportops.co/158-support-in…

[WEBINAR] There's still time to join us today at 1 PM ET for a chat with Chase Clemons of Basecamp Support Ops and @nickfrancis on how #support teams can be more effective in their reporting! hlp.sc/2ymRCQq #CustServ