8x8 Fall 2023 Update: Check out some of the newest 8x8 #XCaaS cloud platform enhancements, including AI-powered voice conversational self-service capabilities, #video customer engagement, deeper #MicrosoftTeams integrations, and new meeting capabilities. bit.ly/3szUZFD

In #retail, self-service options online are great—but sometimes, you just need help from a human. Here are some strategies for preparing your #contactcenter agents for success & ensuring you have the right tools in place to provide excellent #CX. #XCaaS bit.ly/3QXi1zG

Excited to share that 8x8 has been recognized by CRN, TrustRadius, & Software Advice for its innovative products, service, & employee & #customerexperiences. Read the details here. #customerobsessedcommunications #XCaaS #CCaaS #UCaaS #contactcenter bit.ly/48EG7VQ

Gartner recently released the 2023 Magic Quadrant for #UCaaS providers, and 8x8 is a Leader for the 12th consecutive year. Read about how our innovations are helping to support customer-obsessed enterprises to lead #CX and #EX success. #XCaaS #CCaaS bit.ly/3NMs5cY

In the new year, 8x8’s focus will continue to be on helping customers to improve #CSAT, loyalty, referrals, & more—all while being reliable & easy to use. Take a look at a summary of 8x8’s innovations from 2023: bit.ly/3NxAFfu #XCaaS... bit.ly/3S6WCVm

Time to get more value and innovation out of your technology investments. Move away from RingCentral® today and 8x8 will beat your RingCentral® quote or invoice. #customerobsessedcommunications bit.ly/4aLSdhV

Reliable, streamlined enterprise #telephony will now be available to #Teams users with the new 8x8 Operator Connect for #MicrosoftTeams solution. In UC Today, read a summary of the key benefits of Operator Connect for #MSTeams Phone users. #PSTN bit.ly/4dbt3dW

Chatbots aren't the enemy of good customer service—The focus should be finding the right balance between using AI tools & human agents to enhance #EX & #CX. 8x8's Chris Angus explores how to navigate the future of human-chatbot collaboration. TechRadar Pro bit.ly/3UdYQSM

8x8 has introduced Proactive Outreach, an #API-powered solution for alerting, notifying, and interacting with customers with #SMS and #WhatsApp. Learn more here. 8x8 #AI #CPaaS #CCaaS #CX bit.ly/44j1BH6

8x8 Operator Connect for #MicrosoftTeams streamlines #telephony deployment & adoption for orgs using #Teams. 8x8 is now the only #operatorconnect provider with a native #CCTR solution that’s #MSFT certified to integrate with Teams: bit.ly/3VZjAzY bit.ly/3UbNDlq

Check out the newest enhancements to the 8x8 integrated cloud #contactcenter & #unifiedcommunications platform, including 8x8 Engage for cross-org engagement, 8x8 Operator Connect for deeper integration with #Teams, & bulk messaging in Proactive Outreach. bit.ly/4bhyAxH

92% of #IT & #CCTR leaders say their company is prioritizing #customerexperience this year. See what actions they’re taking to make #CX an organization-wide initiative in 8x8's CX Responsibility Beyond the #ContactCenter Report: bit.ly/3PVJ7GC bit.ly/4dq8wSY

#ConversationalAI can significantly improve tenant interactions. Take a look at 8x8's top tips & Intelligent Customer Assistant templates that make it easier than ever for housing associations to automate processes & increase tenant satisfaction. #CX #AI bit.ly/3WKzy1c

Check out what industry analysts are saying about 8x8 Engage, our new product offering that enables professionals across an organization to enhance #customerexperiences. bit.ly/3w4d5RT #CX bit.ly/3VuAAhb

8x8 #Jitsi as a Service has been named a leader in the programmable #video market in a new report by #telecom and #unifiedcommunications industry expert Tsahi Levent-Levi. Read more here about 8x8 #JaaS and 8x8 #CPaaS. #CX Jitsi bit.ly/4cSRvPV

An operator trolls a woman who wants to sunbathe by casting the shadow of a crane over her.

Expanded video escalation capabilities in 8x8 #ContactCenter enable agents in industries like #retail & #housing to quickly evaluate & resolve customer issues. Read how these innovations improve #CX across industries & use cases: bit.ly/47n9YTo bit.ly/4emK5oS

8x8 recently announced a 35% year-over-year spike in #CCaaS deals with midmarket enterprises, a 9% increase in total #contactcenter customers, & an 8% YoY increase in the total number of agents leveraging .×8 Contact Center. Read more in CX Today. #CX bit.ly/3XLd3cW

8x8 recently introduced the industry’s first Global #CX 100 Awards, the 8x8 CX Tour, & #AI-powered cloud platform innovations which have considerably accelerated the momentum of 8x8 #ContactCenter adoption as part of 8x8’s CX transformation. Learn more. bit.ly/3zu8KsX

8x8 Agent Workspace streamlines customer interactions, delivering a simpler, more efficient way for #contactcenter agents to enhance #customerexperiences. In this free, self-guided demo, follow an agent journey with 8x8 Agent Workspace. #CCaaS #CX bit.ly/4eKyWhZ