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🎟️ SPSO Conference Update - Early bird tickets are now sold out! 🎟️ Thank you to everyone who has secured a ticket for our Conference in November. 🗓️ Full agenda coming soon Full-price tickets are available now: spso.org.uk/spso-conference #SPSO25

"Honoured to step into the role of Acting Scottish Public Services Ombudsman during the transition until Paul McFadden joins as Ombudsman in October. It’s been a busy start, including representing the office at the Welsh Parliament. Proud to steer SPSO forward." – Andrew Crawford

Our May SPSO newsletter is here! 📰 Published 12 new decisions, several related to Significant Adverse Event Reviews 🌟 Scottish Welfare Fund review team made 43 decisions 🎟️ SPSO Conference tickets on sale 💻 Invitation to tender for web services Read: lnkd.in/ePiW72Dx

🎟️ Join us at the SPSO Conference on Wed 19 Nov 2025 at the EICC! Designed for those handling complaints in Scotland’s public sector, we’ll explore the journey from complaint to impact and how to improve outcomes. Agenda coming soon! Secure your ticket: tinyurl.com/5n7n7b7v

This is the final week to submit tenders for the provision of web hosting, web support and development services. The provider will work closely with the Engagement and Communications team starting on 1 September 2025. More details are available online: tinyurl.com/bdcpeenp

Our annual complaints statistics for 2024-25 have been published. Some key highlights include: 🌟 5,021 complaints received 🌟 5,208 complaints closed 🌟 176 cases closed at investigation 🌟 86% were fully or partially upheld Read in full on our website: spso.org.uk/statistics-202…

⏰ Closing tomorrow ⏰ Tender submissions for the provision of web hosting, web support and development services will close tomorrow Friday 30 May at 5pm. More details are available online: lnkd.in/enFG3iMN

📊 Our 2024-25 stats for our Scottish Welfare Fund review team are now live, including: 🔹 812 review applications received 🔹 843 handled ✅ 56% of community care grant decisions upheld ✅ 21% of crisis grant decisions upheld Full breakdown online here: lnkd.in/eCZmgMZp

Our trainers have been delivering Complaints Investigation Skills training over the last two days. We hope those who attended found it valuable 💫 Our next dates: 📅 Tuesday 2 September 2025 📅 Wednesday 3 September 2025 Secure your spot on our website: spso.org.uk/training-cours…

We are so excited to be heading to the EICC this year for our SPSO Conference on 19 November 2025! Have you got your tickets yet? Full agenda being launched soon 👀 spso.org.uk/spso-conference

We need you!! ⭐️ Have you been building a positive speak up culture within your organisation? Would you like to showcase your efforts and inspire others? Submit your story and be in with the chance to present at our webinar - we would love to hear from you inwo.spso.org.uk/speak-week

🎟️ It takes only a few clicks to secure your ticket for this years SPSO Conference using Eventbrite: tinyurl.com/5dv3wzz6 Join us on Wednesday 19 November 2025 for a full day of speakers, workshops and networking opportunities! Full agenda coming soon! ✨

We have published our Ombudsman newsletter for the month of June 👏 This month we published 20 decision reports, closing two cases as resolved. It also includes: 👍 Annual stats 👍 Conference 👍 BSL plan consultation 👍 SWF case studies Read it: tinyurl.com/4xpycu7t

You can now sign up to our Speak Up Week webinar: Acting on Feedback! 📢 On 01/10/2025, our panellists will discuss practical guidance on how to follow up on concerns. For more information and to sign up click here: events.teams.microsoft.com/event/f79b8077…

We are thrilled to announce you can now sign up for our Speak Up Week webinar on Listening! 📢 Three panellists will discuss the importance of ensuring all voices are heard when raising concerns🗣️ Sign up here❗ events.teams.microsoft.com/event/cc0eeca8…

📢 The INWO bulletin is now quarterly – and this edition’s packed! ⭐️ From Speak Up Week 2025 updates, to our INWO statistics, to information on whistleblower support and tackling unfair treatment – there’s loads to catch up on. 🔗 Read the full update: tinyurl.com/v9dtvfaw

✨ Excited to share our Conference agenda! Join us in exploring the complaints journey, focused on improving outcomes for service users, incl: Complaint trends The voice of the complainant Supporting staff Tools for engagement Using insight Agenda:👉spso.org.uk/spso-conference

📢 Just published: INWO stats for 2024–25! Highlights include: 🔹 133 complaints received 🔹 140 complaints closed 🔹 60% premature 🔹 20 complaints close at investigation 🔹 80% fully or partially upheld Explore the full breakdown 👇🔗 inwo.spso.org.uk/news/2024-25-c…

We have shared our consultation on our draft British Sign Language Plan! 🎉 Find our draft plan here: lnkd.in/e_bRb_kM We are keen to gather feedback from our stakeholders! Share yours via our survey: lnkd.in/eTMnuy46 Deadline for feedback is 12:00 15/07/2025

✨ We recently launched our SPSO Conference agenda for Wednesday 19 November 2025 at the EICC. Use the drop downs on our website to read more about each session and some of the confirmed speakers: spso.org.uk/spso-conference Tickets are available online: eventbrite.com/e/scottish-pub…