Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile
Scottish Public Services Ombudsman

@spso_ombudsman

The Scottish Public Services Ombudsman considers complaints about public services and shares learning to drive improvement in services and complaints standards

ID: 890628138

linkhttp://www.spso.org.uk/ calendar_today19-10-2012 09:31:26

2,2K Tweet

1,1K Followers

498 Following

Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

๐ŸŽŸ๏ธ SPSO Conference Update - Early bird tickets are now sold out! ๐ŸŽŸ๏ธ Thank you to everyone who has secured a ticket for our Conference in November. ๐Ÿ—“๏ธ Full agenda coming soon Full-price tickets are available now: spso.org.uk/spso-conference #SPSO25

๐ŸŽŸ๏ธ SPSO Conference Update - Early bird tickets are now sold out! ๐ŸŽŸ๏ธ

Thank you to everyone who has secured a ticket for our Conference in November. 

๐Ÿ—“๏ธ Full agenda coming soon

Full-price tickets are available now: spso.org.uk/spso-conference

#SPSO25
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

"Honoured to step into the role of Acting Scottish Public Services Ombudsman during the transition until Paul McFadden joins as Ombudsman in October. Itโ€™s been a busy start, including representing the office at the Welsh Parliament. Proud to steer SPSO forward." โ€“ Andrew Crawford

"Honoured to step into the role of Acting Scottish Public Services Ombudsman during the transition until Paul McFadden joins as Ombudsman in October. Itโ€™s been a busy start, including representing the office at the Welsh Parliament. Proud to steer SPSO forward."
โ€“ Andrew Crawford
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

Our May SPSO newsletter is here! ๐Ÿ“ฐ Published 12 new decisions, several related to Significant Adverse Event Reviews ๐ŸŒŸ Scottish Welfare Fund review team made 43 decisions ๐ŸŽŸ๏ธ SPSO Conference tickets on sale ๐Ÿ’ป Invitation to tender for web services Read: lnkd.in/ePiW72Dx

Our May SPSO newsletter is here!

๐Ÿ“ฐ Published 12 new decisions, several related to Significant Adverse Event Reviews
๐ŸŒŸ Scottish Welfare Fund review team made 43 decisions
๐ŸŽŸ๏ธ SPSO Conference tickets on sale
๐Ÿ’ป Invitation to tender for web services

Read: lnkd.in/ePiW72Dx
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

๐ŸŽŸ๏ธ Join us at the SPSO Conference on Wed 19 Nov 2025 at the EICC! Designed for those handling complaints in Scotlandโ€™s public sector, weโ€™ll explore the journey from complaint to impact and how to improve outcomes. Agenda coming soon! Secure your ticket: tinyurl.com/5n7n7b7v

๐ŸŽŸ๏ธ Join us at the SPSO Conference on Wed 19 Nov 2025 at the <a href="/eicc/">EICC</a>!

Designed for those handling complaints in Scotlandโ€™s public sector, weโ€™ll explore the journey from complaint to impact and how to improve outcomes.

Agenda coming soon!
Secure your ticket: tinyurl.com/5n7n7b7v
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

This is the final week to submit tenders for the provision of web hosting, web support and development services. The provider will work closely with the Engagement and Communications team starting on 1 September 2025. More details are available online: tinyurl.com/bdcpeenp

This is the final week to submit tenders for the provision of web hosting, web support and development services. 

The provider will work closely with the Engagement and Communications team starting on 1 September 2025. More details are available online: tinyurl.com/bdcpeenp
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

Our annual complaints statistics for 2024-25 have been published. Some key highlights include: ๐ŸŒŸ 5,021 complaints received ๐ŸŒŸ 5,208 complaints closed ๐ŸŒŸ 176 cases closed at investigation ๐ŸŒŸ 86% were fully or partially upheld Read in full on our website: spso.org.uk/statistics-202โ€ฆ

Our annual complaints statistics for 2024-25 have been published.

Some key highlights include:
๐ŸŒŸ 5,021 complaints received
๐ŸŒŸ 5,208 complaints closed
๐ŸŒŸ 176 cases closed at investigation
๐ŸŒŸ 86% were fully or partially upheld

Read in full on our website: spso.org.uk/statistics-202โ€ฆ
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

โฐ Closing tomorrow โฐ Tender submissions for the provision of web hosting, web support and development services will close tomorrow Friday 30 May at 5pm. More details are available online: lnkd.in/enFG3iMN

โฐ Closing tomorrow โฐ 

Tender submissions for the provision of web hosting, web support and development services will close tomorrow Friday 30 May at 5pm. 

More details are available online: lnkd.in/enFG3iMN
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

๐Ÿ“Š Our 2024-25 stats for our Scottish Welfare Fund review team are now live, including: ๐Ÿ”น 812 review applications received ๐Ÿ”น 843 handled โœ… 56% of community care grant decisions upheld โœ… 21% of crisis grant decisions upheld Full breakdown online here: lnkd.in/eCZmgMZp

๐Ÿ“Š Our 2024-25 stats for our Scottish Welfare Fund review team are now live, including:

๐Ÿ”น 812 review applications received
๐Ÿ”น 843 handled
โœ… 56% of community care grant decisions upheld
โœ… 21% of crisis grant decisions upheld

Full breakdown online here: lnkd.in/eCZmgMZp
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

Our trainers have been delivering Complaints Investigation Skills training over the last two days. We hope those who attended found it valuable ๐Ÿ’ซ Our next dates: ๐Ÿ“… Tuesday 2 September 2025 ๐Ÿ“… Wednesday 3 September 2025 Secure your spot on our website: spso.org.uk/training-coursโ€ฆ

Our trainers have been delivering Complaints Investigation Skills training over the last two days. We hope those who attended found it valuable ๐Ÿ’ซ

Our next dates:
๐Ÿ“… Tuesday 2 September 2025
๐Ÿ“… Wednesday 3 September 2025

Secure your spot on our website: spso.org.uk/training-coursโ€ฆ
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

We are so excited to be heading to the EICC this year for our SPSO Conference on 19 November 2025! Have you got your tickets yet? Full agenda being launched soon ๐Ÿ‘€ spso.org.uk/spso-conference

We are so excited to be heading to the <a href="/eicc/">EICC</a> this year for our SPSO Conference on 19 November 2025!  

Have you got your tickets yet? 

Full agenda being launched soon ๐Ÿ‘€ spso.org.uk/spso-conference
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

We need you!! โญ๏ธ Have you been building a positive speak up culture within your organisation? Would you like to showcase your efforts and inspire others? Submit your story and be in with the chance to present at our webinar - we would love to hear from you inwo.spso.org.uk/speak-week

We need you!! โญ๏ธ
Have you been building a positive speak up culture within your organisation? Would you like to showcase your efforts and inspire others?
Submit your story and be in with the chance to present at our webinar - we would love to hear from you inwo.spso.org.uk/speak-week
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

๐ŸŽŸ๏ธ It takes only a few clicks to secure your ticket for this years SPSO Conference using Eventbrite: tinyurl.com/5dv3wzz6 Join us on Wednesday 19 November 2025 for a full day of speakers, workshops and networking opportunities! Full agenda coming soon! โœจ

๐ŸŽŸ๏ธ It takes only a few clicks to secure your ticket for this years SPSO Conference using Eventbrite: tinyurl.com/5dv3wzz6

Join us on Wednesday 19 November 2025 for a full day of speakers, workshops and networking opportunities! 

Full agenda coming soon! โœจ
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

We have published our Ombudsman newsletter for the month of June ๐Ÿ‘ This month we published 20 decision reports, closing two cases as resolved. It also includes: ๐Ÿ‘ Annual stats ๐Ÿ‘ Conference ๐Ÿ‘ BSL plan consultation ๐Ÿ‘ SWF case studies Read it: tinyurl.com/4xpycu7t

We have published our Ombudsman newsletter for the month of June ๐Ÿ‘ 

This month we published 20 decision reports, closing two cases as resolved.

It also includes:
๐Ÿ‘ Annual stats
๐Ÿ‘ Conference
๐Ÿ‘ BSL plan consultation
๐Ÿ‘ SWF case studies

Read it: tinyurl.com/4xpycu7t
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

You can now sign up to our Speak Up Week webinar: Acting on Feedback! ๐Ÿ“ข On 01/10/2025, our panellists will discuss practical guidance on how to follow up on concerns. For more information and to sign up click here: events.teams.microsoft.com/event/f79b8077โ€ฆ

You can now sign up to our Speak Up Week webinar: Acting on Feedback! ๐Ÿ“ข

On 01/10/2025, our panellists will discuss practical guidance on how to follow up on concerns.

For more information and to sign up click here: events.teams.microsoft.com/event/f79b8077โ€ฆ
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

We are thrilled to announce you can now sign up for our Speak Up Week webinar on Listening! ๐Ÿ“ข Three panellists will discuss the importance of ensuring all voices are heard when raising concerns๐Ÿ—ฃ๏ธ Sign up hereโ— events.teams.microsoft.com/event/cc0eeca8โ€ฆ

We are thrilled to announce you can now sign up for our Speak Up Week webinar on Listening! ๐Ÿ“ข

Three panellists will discuss the importance of ensuring all voices are heard when raising concerns๐Ÿ—ฃ๏ธ

Sign up hereโ— events.teams.microsoft.com/event/cc0eeca8โ€ฆ
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

๐Ÿ“ข The INWO bulletin is now quarterly โ€“ and this editionโ€™s packed! โญ๏ธ From Speak Up Week 2025 updates, to our INWO statistics, to information on whistleblower support and tackling unfair treatment โ€“ thereโ€™s loads to catch up on. ๐Ÿ”— Read the full update: tinyurl.com/v9dtvfaw

๐Ÿ“ข The INWO bulletin is now quarterly โ€“ and this editionโ€™s packed! โญ๏ธ

From Speak Up Week 2025 updates, to our INWO statistics, to information on whistleblower support and tackling unfair treatment โ€“ thereโ€™s loads to catch up on.

๐Ÿ”— Read the full update: tinyurl.com/v9dtvfaw
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

โœจ Excited to share our Conference agenda! Join us in exploring the complaints journey, focused on improving outcomes for service users, incl: Complaint trends The voice of the complainant Supporting staff Tools for engagement Using insight Agenda:๐Ÿ‘‰spso.org.uk/spso-conference

โœจ Excited to share our Conference agenda!

Join us in exploring the complaints journey, focused on improving outcomes for service users, incl:

Complaint trends
The voice of the complainant
Supporting staff
Tools for engagement
Using insight

Agenda:๐Ÿ‘‰spso.org.uk/spso-conference
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

๐Ÿ“ข Just published: INWO stats for 2024โ€“25! Highlights include: ๐Ÿ”น 133 complaints received ๐Ÿ”น 140 complaints closed ๐Ÿ”น 60% premature ๐Ÿ”น 20 complaints close at investigation ๐Ÿ”น 80% fully or partially upheld Explore the full breakdown ๐Ÿ‘‡๐Ÿ”— inwo.spso.org.uk/news/2024-25-cโ€ฆ

๐Ÿ“ข Just published: INWO stats for 2024โ€“25!

Highlights include: 
๐Ÿ”น 133 complaints received
๐Ÿ”น 140 complaints closed
๐Ÿ”น 60% premature
๐Ÿ”น 20 complaints close at investigation
๐Ÿ”น 80% fully or partially upheld

Explore the full breakdown ๐Ÿ‘‡๐Ÿ”— inwo.spso.org.uk/news/2024-25-cโ€ฆ
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

We have shared our consultation on our draft British Sign Language Plan! ๐ŸŽ‰ Find our draft plan here: lnkd.in/e_bRb_kM We are keen to gather feedback from our stakeholders! Share yours via our survey: lnkd.in/eTMnuy46 Deadline for feedback is 12:00 15/07/2025

We have shared our consultation on our draft British Sign Language Plan! ๐ŸŽ‰

Find our draft plan here: lnkd.in/e_bRb_kM

We are keen to gather feedback from our stakeholders! Share yours via our survey: lnkd.in/eTMnuy46

Deadline for feedback is 12:00 15/07/2025
Scottish Public Services Ombudsman (@spso_ombudsman) 's Twitter Profile Photo

โœจ We recently launched our SPSO Conference agenda for Wednesday 19 November 2025 at the EICC. Use the drop downs on our website to read more about each session and some of the confirmed speakers: spso.org.uk/spso-conference Tickets are available online: eventbrite.com/e/scottish-pubโ€ฆ

โœจ We recently launched our SPSO Conference agenda for Wednesday 19 November 2025 at the EICC.

Use the drop downs on our website to read more about each session and some of the confirmed speakers: spso.org.uk/spso-conference

Tickets are available online: eventbrite.com/e/scottish-pubโ€ฆ