Sea of Thieves Info & Support (@sot_support) 's Twitter Profile
Sea of Thieves Info & Support

@sot_support

Official #SeaOfThieves server info and issue updates on Twitter. For direct help please visit aka.ms/SoT_Support. For news follow @SeaOfThieves.

ID: 986964352912814080

linkhttps://support.seaofthieves.com calendar_today19-04-2018 13:46:53

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Sea of Thieves Info & Support (@sot_support) 's Twitter Profile Photo

We're aware that players are experiencing issues with diving to Voyages - especially Forts. If you're planning on doing the Mega Stashes event this weekend, please be aware that there may be longer wait times to dive to an active Fort, and we'd encourage players to find Forts

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The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience delays or failures when diving to Voyages or engaging in Hourglass matchmaking. Thank you for your patience.

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The team are aware that some permanently banned players were temporarily able to enter the game following today’s update. This was a byproduct of the changeover to our new enforcement tooling – these historical bans still apply and are now once again in effect.

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We are aware of some players experiencing a Lightbeigebeard error when joining a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.

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The issues with Lightbeigebeard appear to be resolved and players should be able to set sail as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com

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The team are aware of issues with load times when diving to activities, as well as supplies in jettisoned barrels sometimes being inaccessible following last week's update. We're aiming to deliver a hotfix this week covering these points and more, and will provide an update asap.

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We are aware of some players experiencing a kiwibeard error when trying to join a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.

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While the team have seen some improvements to players facing the kiwibeard error when trying to join a game, we are still investigating reports. Thank you for your patience.

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The issues with players facing the kiwibeard error appear to be resolved and players should be able to join the game as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request: bit.ly/3CfOFDH

Sea of Thieves (@seaofthieves) 's Twitter Profile Photo

Sea of Thieves is back online, but please note that use of the War Map for diving to Faction battles is temporarily disabled while we work on a solution for the long loading times. Until this is resolved, voting to dive to a battle will see players returned to an Outpost.

Sea of Thieves is back online, but please note that use of the War Map for diving to Faction battles is temporarily disabled while we work on a solution for the long loading times. Until this is resolved, voting to dive to a battle will see players returned to an Outpost.
Sea of Thieves (@seaofthieves) 's Twitter Profile Photo

Alongside the temporary hold on diving via the War Map, the Kraken has been returned to its prior position in World Event rotation for now to mitigate spawn frequency issues. For more details, read this State of Play post on our official Forums: seaofthieves.com/community/foru…

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Investigations into Hourglass migration issues are ongoing, and we will provide an update as soon as we can. We are also looking into reported concerns around diving to some Voyages, and advise for now that players sail rather than dive to any Limited Voyages currently available.

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Following a number of players being forced to cancel their Festival of Fishing Limited Voyages due to failed attempts to dive to the Voyage location, we've added another instance of both Voyages (A Hunter's Rare Fishing Map and Merrick's Recipe Request) to all players' Quest

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The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.

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The issues with logging in appear to be resolved and players should be able to join the game as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com

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We're aware that some players are receiving Bluebeard errors. This is happening when players are attempting to join crews on older servers. To mitigate this issue, we advise that you and your crew log out and log back into the game to start a new session.

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We are aware of some players experiencing a Marblebeard and Allmondbeard error(s) when joining a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.

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Attention, pirates! The Sea of Thieves servers will be taken offline in around 40 minutes at 2:45pm UTC, for emergency maintenance to address issues with Cannon of Rage deployment before the weekend. Head to the Outpost and hand in your loot!

Attention, pirates! The Sea of Thieves servers will be taken offline in around 40 minutes at 2:45pm UTC, for emergency maintenance to address issues with Cannon of Rage deployment before the weekend. Head to the Outpost and hand in your loot!