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Aligning expertise between #ITSM & #HCD #ITSM24

So happy to be chairing Georgina Walton of Irwin Mitchell - Standing room only #itsm24

The lies we tell ourselves! #watermelonSLAs Georgina telling the story of their experience at Irwin Mitchell #itsm24

Understanding the impact of NPS scoring and the journey shifts. Georgina Walton gets fresh with #CSAT #itsm24 Irwin Mitchell

Good questions from the #itsm24 audience for Tom Monaghan and Louis Scanlon of Collaboration the HaloITSM way

I’m very proud to be chair for Cristan Massey session on military values in ITSM. #itsm24

Very down to earth and great talk on how Military Values translate to ITSM. Cristan Massey myth busting some aspects. #itsm24

Risk appetite! What’s tolerable for you? ALARP - as low as reasonably possible. Cristan Massey #itsm24

Very happy listening to Roisin Weaver as this last session for the #ITSM24

Roisin Weaver’s Service Management with our Mind as the service is a fantastic. #ITSM24

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📊 Can you measure what you can’t see? This post explores metrics that drive unseen value in service integrator roles. scopism.com/how-do-we-meas… #SIAM #MetricsMatter #Scopism #ITSM

Wed 29/1 Be part of the conversation HOW CAN CHATBOTS AID CRITICAL THINKING? Explore how to effectively leverage chatbots to develop the critical thinking skills essential for addressing intricate global and societal challenges. #humanisingIT #aiethics conversational-leadership.net/event/cl-cafe-…

How's yr work landscape evolving? 5th Edition Future of Jobs Report. 2025 expands focus, a comprehensive analysis of interconnected trends shaping the global labour market. #WEF #HR #OCM #futureofwork #AI #AIethics #empathicleadership #globalimpacts weforum.org/publications/

Exploring, because there is always a better way. For me, the most curious & enlivening experiences are the realisations along the journey #humanisingIT #becomingvisible #smojoisms #SassyCHAOS #SassyMINDS #aiethics #ethicalai #emotionalai #humantechlife #journeyexperience #aiart

And ServiceDeskInstitute #spark25 is underway!

#MentalHealth takes centre stage at #Spark25 with Paul Jukes #outapuffdaddys superbly to the heart! ♥️ ServiceDeskInstitute

Tech is evolving and equity can’t be an afterthought. Catch me at #SITS25 on May 15 @ ExCeL London, 3PM Keynote Theatre, with LapisConsultingServices Simone Jo Moore Mark Boyer & Sasha Sullivan. 🎤 Power, Presence & Progress: Driving Equity in Tech 🔗 eventdata.uk/Forms/Form.asp… #SITS25

Remember to bring your IT, AI and very human thoughts, ideas and questions to me on ISL Online stand215 #SITS25