Penalties based on false or unverifiable customer claims, with no meaningful way for shoppers to challenge them, are not rare exceptions on Instacart. They are recurring outcomes of how the penalty system is designed. I’m documenting the pattern. Instacart

Gig workers are being accused of “fraud” by automated systems with no evidence, no transparency, and no appeal. When will algorithmic due process, burden-of-proof requirements, and real penalties for false accusations be implemented? FTC Instacart

Instacart labels customer claims as “verified” even when the submitted evidence contradicts the claim. I have multiple documented examples, yet shoppers are still penalized. This misrepresents the review process. @instacart FTC

Instacart mixes shopper controlled performance and non shopper controlled outcomes into a single score that affects income, without transparency or appeal. Instacart

I’m documenting recurring patterns reported by shoppers where quality scores affect batch access and income, including outcomes shoppers don’t control. Silence on this issue doesn’t make it go away. Instacart

80 items for $8.72 and no tip. At some point the issue isn’t cherry-picking, it’s how labor is valued. When effort and pay disconnect this far, policy debates aren’t surprising. Instacart