Knowledge management is one of the industries most-affected by artificial intelligence, but the technology is opening a new path. Combine KM and AI and become a knowledge engineer. shelf.io/blog/how-to-se…

Support centers have an incredible opportunity resolve long-standing pain points with AI. Increase accuracy, reduce onboarding costs, and integrate your organization's knowledge with AI. shelf.io/blog/the-3-ser…

Artificial intelligence holds great potential, but it also carries significant risks. Ensuring proper control of AI is essential for its successful implementation. This can be achieved by adopting overarching principles for integrating AI. shelf.io/blog/how-to-co…

New tech comes with new terminology. People may use AI, GenAI, and LLM interchangeably, but these terms describe different things. In this article we focus on LLMs and how their relationship to human-created knowledge impacts the value of their responses. shelf.io/blog/what-is-a…

New technologies come and go, but is AI here to stay? Nearly 70 percent of organizations say they're already pursuing AI integration. In this blog post we detail how businesses hope to take advantage of AI. shelf.io/blog/embracing…

Are you ready to take on the future? Our first blog in a series on how organizations can future-proof for the AI disruption is here. In this entry, we focus on managing change. Get ahead of the curve by assessing your organization's ability to adapt. shelf.io/blog/future-pr…

The new standard for customer service relies on AI. Artificial intelligence enhances your agents' productivity, increases accuracy of answers, and boosts self-containment rates. shelf.io/blog/enhancing…

The convenience of multiple channels for customer service can work against providing a seamless experience. New AI technology can provide structure to give customers the seamless experience they expect. shelf.io/blog/seamless-…

Generative AI can be a better tool for looking up information than the typical Google search. Google probably won't be replaced by GenAI, but the nature of search will change — potentially to the benefit of research-heavy sectors like healthcare. shelf.io/blog/how-gener…

Disruption comes with risk and potential value. Our latest entry in our series about future-proofing your business for AI and automation focuses on how to manage risk and how to evaluate the value of this new technology for your business. shelf.io/blog/future-pr…

One of the biggest takeaways was the importance of knowledge management for AI's success. Altman referenced the process of having models learn on proprietary data can be time-consuming, but that's what Shelf's knowledge management products specialize in! shelf.io/blog/openai-co…

Every organization will adopt some amount of AI technology to augment their work. Some industries and jobs will be affected more by others. You can prepare for the future by setting up your knowledge to be used by AI shelf.io/blog/what-indu…

The mass availability of GenAI tools means it's easier to produce text, images, and video than ever before. With that comes higher standards. One method to get the best outputs from GenAI is to have a human in the loop to review what it creates. shelf.io/blog/human-in-…

Want to navigate the rapidly advancing and diverse deployment options in generative AI? Check out this comprehensive guide for IT leaders: buff.ly/3RbiazB

Do knowledge managers hold the key to successful AI implementation? Get your free copy of The AI Survival Guide for Knowledge Managers. Learn how to future-proof knowledge management in the age of AI. shelf.io/lp/ai-survival…

Separating AI, machine learning, and data pipelines is critical knowledge for IT operators and leaders. Our newest blog demystifies these concepts and breaks down the differences between each pipeline type. shelf.io/blog/data-pipe…

Shelf’s new eBook features key takeaways from 9 of our clients showing how they have been able to already succeed by integrating GenAI with their Contact Center knowledge bases with Shelf. shelf.io/lp/genai-succe…

Understanding how semantic search integrates into our IT, enterprise data, and content ecosystem is crucial. Learn more about what semantic search is and how it can help your business transformation efforts. shelf.io/blog/semantic-…

Generative AI has emerged as a powerful tool for content creation, but often requires a Human in the Loop (HitL) to ensure the outputs are valuable. Find out how HitL can balance AI automation with human insight for business success. shelf.io/blog/human-in-…

Unveil the dangers & solutions to AI's "hallucinations" with this insightful guide for leaders. Don't let misinformation misguide your strategy! #AIEducation #BusinessLeaders #AIHallucinations 🔍 shelf.io/blog/ai-halluc…