dialpad.com/blog/conversat… What is conversational AI in a contact center?

nextiva.com/blog/proactive… Implementing proactive customer service (or proactive customer support) is when you identify and respond to issues before a customer feels the need to reach out.

telarus.com/blog/breaking-…  How Accent Neutralization is Transforming Customer Experience

We are so very proud to be involved in the St. Johns Community Health family. Jason Price attended their Moveable Feast event this last weekend and had a great time with amazing people such as @SharonCorrea

Sales AI has revolutionized sales processes across various industries, but how does this look in practice, and what impact does it really have?

10 common call center challenges and how to overcome them.

Telarus Unveils 2024-25 Tech Trends Report with Exclusive Insights for the Channel

Happy Halloween! Have a safe and spooky night! 🕸🎃

In the context of AI, ROI measures the value or profit a company generates from implementing AI tools and solutions compared to the cost of those initiatives.

"Picture this: Your clients are struggling to keep up with customer demands, and you’ve got the perfect solution up your sleeve. That’s where autonomous agents come in, ready to transform CX like never before."

Happy Thanksgiving! 🦃 🍁 🍽

Many small businesses are falling short when it comes to cybersecurity planning, leaving them vulnerable to increasingly sophisticated cyber threats....

AI customer engagement has become a game-changer, offering solutions that streamline operations, boost satisfaction, and drive growth.

Cybersecurity threats aren't just a problem for big businesses anymore. Small and mid-sized businesses (SMBs) face increasingly sophisticated cyberattacks but often lack the extensive resources larger organizations have to combat them.

How do you go about choosing the right UCaaS solution for your business? Read on for tips to help you make an informed decision.

Here’s how you can leverage Microsoft Teams integrations for small and mid-sized businesses to maximize the platform's potential.

Let's explore the most important factors to consider when choosing a managed IT services partner.

11:11 Systems Achieves Top NPS Score in AVANT’s Analysis of Cloud Providers

2025 Cloud Trends: How Technology Advisors Can Become CIOs’ Most Trusted Allies

Choosing the best AI assistant for your team -- 8 essential features to look for in an AI assistant