Fan vote winner and totally snubbed. Sus.

YouTube AI coding videos are what HGTV is to home renovations.

Sus.

Unpopular opinion: Churn isn’t just a customer success problem. If you think it is, you’re setting your business up to fail. Churn is a company-wide blind spot touching product, sales, marketing and CS. Everyone owns it. Ignore that, and you’re toast.

AI + Audio as a (selectively) always-on tool has so many cool use cases. One I can't let go of is patient advocacy. I would have LOVED to have something like this in delivery and NICU to power real-time chats with care team vs taking notes, research, following up next day.

I made a simple Churn Calculator this morning with Replit ⠕ churncalculator.replit.app Messing around with how to illustrate the true cost of customer churn and the potential ROI of preventative measures to recapture even a small % of that loss.

U.S. Marines have served honorably across multiple wars in defense of democracy. They are heroes. They shouldn't be deployed on American soil facing their own countrymen to fulfill the deranged fantasy of a dictatorial President. This is un-American.

On this day 45 years ago, Love Will Tear Us Apart was released. In 2002, NME named the song as the greatest single of all time, while Rolling Stone named it one of the 500 greatest songs ever in 2004, 2010, and 2021.

Hey the 3rd link on your Welcome Email 2 is broken/dead.

Companies are spending BANK on acquisition, gut totally fumble onboarding. And they wonder why churn is too damn high.

Hey Anthropic can we get something in-between please? I'm looking for a growth spurt, not limb extensions. I've hit my Pro plan limit a few times this week, but I'm not ready ~6x increase. How about a $20 upgrade/extension option for a specific project/chat?

Here's a great AI/Agentic use case for SaaS/ENT marketing: Enterprise SaaS Quotes I'd love an agentic layer option. Have two agents connect, share needs/specs, rough out a solution and guiding pricing then deliver to me via email. 3-5 vetted vendor options, done in 1hr.

The long-term AI winners won't win solely on tech and models. The winners will dominate behavior change. Whoever cracks, and maintains habit displacement, will dominate our future.