"You will wonder why you didn't join years ago"... See what different organisations achieve through their #SDI #Membership: ow.ly/WBLd50u9foY

If you launch your ITSM tool but wait to integrate until later, processes will need updating, forms will need re-building … you will be back to square one, and re-doing all the work you did on your initial implementation. perspectium.com/lp-10-reasons/

30 de octubre a las 16:00 CST en la conferencia #SHINE19, Ariana Bucio será orador con el tema: "Agilizando la práctica del #ServiceDesk". Conoce más de #SHINE19 visitando: lnkd.in/eDpjKkj REGÍSTRATE GRATIS AQUí: lnkd.in/dbEeHZt

Keep reports that measure the mechanics of IT within IT. Only share Value-based metrics with the business - Rae Ann Bruno #Shine19 #Servicedesk

"Automation doesn’t mean the absence of humans. People will still be important to operations and outcomes." Here Joe The IT Guy shares his guide to #Automation. buff.ly/333hQre

It's a wrap for #SHINE19! With huge thanks to our kind speakers, hosts and sponsors without whom this record-breaking 18-hour global #ITSM conference wouldn't have been possible! Gold 🥇 sponsor SysAid Silver 🥈 sponsor Perspectium And to ITSM.tools 🙏

Thanks to ServiceDeskInstitute, Sophie Danby, Stephen Mann, organizers and co-presenters for a great event at Shine19. If you missed it, register here to access recorded sessions: servicedeskinstitute.com/events-network…

This book by Tina Nunno has done more to guide my first two years as #CIO than any other resource. For as profound and informative as its been to me, I’m surprised how infrequently I see it mentioned. I highly recommend it for CIOs of any experience level. #CIOLife

In 2020, staff wellbeing will finally be seen as a ticking timebomb for #ITSM says Sarah Lahav. buff.ly/2p7ga18 via SysAid #wellbeing

AI is like salt. You don’t sit down and eat a bowl of salt; you sprinkle it on things. It makes them taste better. #AI Charles T. Betz #SMWorld2019

Some great practical advise on the challenges of Major Incident Managemet from Vawns Murphy Vawns Murphy #SDIevent

4 INSPIRING KEYNOTES 40 EDUCATIONAL BREAKOUTS 40+ EXHIBITORS 700 IT SERVICE LEADERS #SDI20 #SDIAWARDS Tickets are booking fast. Don't miss out! sdi.eventscase.com/EN/sdi20

If you work in an #ITSM role and are currently working from home (and no longer travelling to any of the great ITSM conferences that have been rescheduled), then the #Shine19 content from ServiceDeskInstitute might offer you an opportunity for some new learning servicedeskinstitute.com/events-network…

So true what you say Greg Sanker #BRM Ep2 Freshworks Inc Era of Humanising IT. wonder how Business & #tech #relationships have been, are seen & where they might go? Register: tinyurl.com/rel5uch Enjoy - Ulf Myrberg Stuart Rance ServiceDeskInstitute SkillsTX GamingWorks & more

Over the last few weeks, it's been incredible to see how IT teams have pulled together for customers and colleagues around the world. You've been giving it everything you've got and SDI salutes you🎖️🎉 Thank you from the bottom of our hearts - if you need us we're here 💙💙💙

“They’re not ‘tickets’; they’re people who need something” #CustomerService #CX #ServiceDesk