Being able to differentiate between popularity and prosperity will keep you out of a lot of trouble. You'll almost never hear from or hear about prosperous people. They're busy working on prosperity. You'll always hear from popular people. Their work is to make you hear from

Captcha: the black-out bingo version 😐. Enough with the captcha already!! Half of the sites using captcha aren't even interesting bot attack targets.

Delta's reservation system has been rendered inoperable for a subset of customers. Their IT developers have introduced a number of defects known to their customer service people in a recent set of "updates". Here's what I'd do as Delta's CEO: 1-) Start at the CTO, and start

I've been trying to reschedule a Delta flight for days on their website. The website has a defect that denies me the ability to change flights. I've been on the phone with their customer service drones for an hour. The first one just transferred me to a survey which then

The conflict resolution UX in TripIt is so bad, I assume it's done as an explicit, recreational "fuck you" to TripIt's users fromn socipathic managers at TripIt who enjoy the idea of imposing a struggle onto the users. Nothing in the conflict UI is actually a path to the

“Oh, your title is software engineer? That’s nice, now can you go engineer some border-radius on that login button?”

Indeed. PS: Same can be applied to The Big Rewrite (whether it’s program code being re-written, or social code)

The staggering stupidity of software workers at Ticketmaster to presume that these are reasonable asks at all (and yes, I'm logged in to my Ticketmaster account). If you know a developer who works at Ticketmaster, please smack them for me. Hard. I mean really, really hard. Maybe

I don’t understand the fetishization of failure. Sure, you might have learned something, but often you haven’t. And maybe success has more to teach. It’s good not to wallow in it, but it’s not laudable either.

I feel like this may prove to be the most prescient cartoon of the 21st century.

The Apple TV device is selectively stripping all films of their sound. All streaming services. All non-TV show content. Takes a special kind of incompetent.

Adoption of Passkeys might have gone so much better if vendors had taken any time to explain to consumers what they are, how they work, how they differ from passwords, what happens to their passwords, the effect on their use of password wallets, and what they mean for security.

More organizational beheadings for lousy software would do the industry some good. There’s no justification for doing things so poorly, other than gross negligence. theverge.com/2025/1/13/2434…