Opening keynote highlight: To gain trust from others, empower them with useful and usable information. 💡Margot Bloomstein #stc22

"Our perception of cheap doesn't account for the total cost" #Sustainability 💡@clearwriter #STC22

commendation vs. condemnation What other antonyms are dangerously similar?

*Be there AND be salty #RITZxOREO #RITZxOREOgate

This from Beth Dunn 💯 “We, as content people, need to get over ourselves and our need to own all the words. It’s just not helping, that attitude. It doesn’t get us a seat at the table. It doesn’t demonstrate our value. It doesn’t really achieve much of anything except… 🧵

LESS IS MORE! Maybe not always, but I'm researching the concept of 'intentional subtraction' and how it can lead to better outcomes. Do you have any examples of how this has worked well for you? Where removing words/choices/steps/etc. improved something?

TIL: "Yikes on bikes" #ApplauseEmoji

Forget fail fast. How fast or slow it happens isn't as important as what meaning or wisdom you get from it. Big or small. Fail forward. #NoteToSelf

Today on Apparently This Is Life Now: Is it bacne or is it #monkeypox?

He was ahead of his time.

TIL that L.L.Bean = Leon Leonwood Bean💡#Solve22

Inspiration from #Solve22 day 1: mindset shift from employee & customer engagement to ... EMPOWERED employees & customers. Knowledge Management powers AX/BX/CX/DX improvement, but why bother? Because empowered employees are able to empower customers to realize the most value.

Attention dog parents! We are 5 days away from falling back 1 hour. To avoid a full hour of dramatic begging next Sunday, start moving mealtimes back a bit each day! Today is Tuesday so feed a minimum of 10 minutes later than normal.

Morning in Las Vegas today. No filter.

I'm so far from a regular Twitter user and I'm shocked at how many connected apps I had to remove from my account just now. This seems like good advice given current circumstances and why not.

I swear a Lyft version of a min in "your ride will arrive in x minutes" has got to be at least 90 seconds.

Sara Feldman 🤔 of Consortium for Service Innovation invites us to discuss. 💡 Share your thoughts here and consider joining other thought leaders of the industry and speaking alongside the world’s top brands during OmniXconf 2023 (May 15-17, ONLINE): bit.ly/3hda1vw #content #omnichannel

Holy crow is the new holy cow. You heard it here first.