Emotional Intelligence (EI) is how well we identify & manage our own emotions & react to the emotions of others. It's a critical leadership capability for leading teams & enabling change. Here are 50 ways we can build our own EI: rochemartin.com/blog/50-tips-i… By RocheMartin #QITwitter

Mood lifting! Wordle 264 2/6 🟨🟨🟨⬜🟩 🟩🟩🟩🟩🟩

This relevant important work by my awesome team at CIHI_ICIS Highlighting care experiences and how we can make them better should always be a topic of discussion! #patientexperience #patientengagement

The CIHI_ICIS is working to understand the experiences of Canadians accessing mental health and substance use services. Complete this short, anonymous survey to help improve these services across the country. Please share!

So proud of my team CIHI_ICIS on the first release of hospital level patient reported experience measures! Measures that were selected by patients, clinicians and health system leaders. These data are integral to improving patient centred care. Take a look! 👇👇👇

Did you know that CIHI_ICIS 's Canadian Patient Experience Survey is used by over 250 hospitals across 5 provinces in Canada? Check out this latest release of hospital level results that helps in understanding and improving the care experience. #patientexperience 👇👇👇

A great example of using #patientexperience data to target quality improvement initiatives. Read this!👇

Helping to spark important conversations to make patient care experiences better. #ptexp

This. Patients are the 'why' behind our data. So proud of this work by my team CIHI_ICIS. Patient perspectives on their care experiences are important pieces of data for understanding and improving care.

Important information to inform important conversations towards better patient care experiences. 👇🏽👇🏽👇🏽 #ptexp #teamproud

Are you a decision-maker or advisor working in one of Canada’s health care systems? We want to understand your health data needs so we can make it easier for you to access and use CIHI’s information. Complete this short survey 👉 ow.ly/liQo50JZa4E

A powerful way to rethink imposter syndrome. Flip to a growth mindset: "The highest form of self-confidence is believing in your ability to learn". Thank you Tanmay Vora ✍

Out. Of. Office.

8 ways to influence without authority: 1) Character - lead by example & always follow through 2) Expertise 3) Information 4) Connectedness (relationships) 5) Social intelligence 6) Networking 7) Collaboration 8) Access to funding: seapointcenter.com/influence-with… By Jesse Lyn Stoner @tnvor

What did patients experience during their stay in Canadian hospitals at the beginning of the COVID-19 pandemic? Read this LongwoodsNotes article, authored by CIHI staff, to find out. ow.ly/GcQJ50Ks6gm

NEW: How has COVID-19 impacted virtual mental health care services in Canada? Explore the latest trends in the use of #virtualcare for patients with a diagnosis of #anxiety or #depression: ow.ly/SHjz50M4jvJ Infoway Canadian Medical Association

Winner in my books!!!

Promised to be full of insights and learning! REGISTER today! #teamproud CIHI_ICIS

New publication with Samir Sinha, Kenneth Rockwood, Sarah Carbone, Naomi Diestelkamp, Joseph Emmanuel Amuah, PhD 🇬🇭 🇨🇦 and uses #CIHI administrative data to develop and validate the CIHI_ICIS Hospital #Frailty Risk Measure (HFRM)! cmaj.ca/content/195/12…

Check out CIHI_ICIS new #patientexperience Toolkit! Full of resources to support measurement and ultimately make a difference for patients ! #teamproud