Founders hire sales people because they think it's the natural progression. But for most of us running lifestyle oriented businesses it's almost always the wrong move. It's unnecessary complexity. The goal of sales is to handle objections. But your marketing can do that too.

I Hate Clients But Run A Client Business: Ok, I don't. But most people come across this way. Imagine this. You buy a product from someone. Five minutes later, you see them boasting about closing a high ticket deal on their social media. Instead of getting a custom

What’s the end goal of AI? Is it to improve healthcare and extend our lifespan? To make us interplanetary? To make our lives easier? There are clearly great use cases. But the downside so far seems to be “billions will lose their jobs and die from poverty” unless we accept

Bought my 2.5 yo a smoothie. They give her a paper straw. Tries it once. “Daddy why doesn’t this straw work. I don’t like it. Take it away.” I both envy and despise the guy who got rich selling the most useless product since the negative ion bracelets.

Where Does it Hurt? When you visit a Doctor, they ask you where it hurts. So you tell them where. With your business, it can sometimes be harder than going to the doctor. Marketing, fulfillment, sales, where's the pain? Earlier, I was talking to someone, let's call him J. J

The X feed refresh when you open your phone has to be the worst feature ever created. Opens app. Sees post I like. App refreshes and it’s gone. X engineers better stop sleeping.

I love X. Elon made X great again. How could we ever go back?

Building A Low Stress High Profit Business: Many of the rules we follow in business seem arbitrary. But I've generally found the following two rules to be true: High client lifetime value = low stress, high innovation Low client lifetime value = high stress, low innovation

Not all client feedback is equal. But should it all be reviewed and filtered. Here's how my team does it: When feedback is received, the success team is immediately be notified. Once notified, the process is straightforward. All feedback is... a) Filtered. Is this an ideal

The best customer experiences are highly personalized. Every interaction is seamless. Your support/success reps have a boatload of data available, and can answer questions quickly, tailored to your customer. This quality of service is the standard now.

Nuclear hasn’t kept up because it’s been regulated out of existence. 100+ permits declined. 3 built over the last decade. China currently has 20+ under construction. Nuclear gets you to a solar future. To an AI future by making energy cheap so you can innovate and build.

My general policy is I refuse to do meetings while seated. It’s hyper unnatural. My team can sit and do them if they want. I like to walk, move around. I’m way more creative so I can address meeting points better. It’s more productive for everyone involved.

I’ve had clients buying from me since 2017. They rebuy because I deliver great experiences for my clients. I get to know a lot about them. I use this information to improve experiences. We often become friends. Caring about clients drives exponential, long-term returns.

"I sign clients, but keep losing them." Client success begins the second you post a piece of content, or run an ad. When someone sees your stuff, they form an initial set of expectations. Unless your sales team is excellent at reframing expectations, their initial

The New Frontier Is Experiences: A while back, I asked myself what makes a great business. Is it the results it generates? Its marketing, or sales systems? In my experience, it's the client experience. But what exactly goes into a great client experience? A bunch of things.